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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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abroadgirl v Abbey


abroadgirl
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Abbey are treating their customers like MUSHROOMS, as they always have done, by keeping then in the dark and feeding them BS. I got a page and a half letter from them yesterday explaining OFT action and the futility of my continuing to pursue them through the courts as a blanket stay has been applied for. Do they think we don't have telephones, that we are not in touch with the courts? Until such as i receive a letter from the courts infirming me officially that my case is stayed I will continue to prepare for my case on the 17th. The Shabbey have untill Saturday to provide me with their bundle or I will be off to the courts to seek a solution from the District Judge. I cannot understand how an organisation as big as the Abbey can conduct itself in such a manner, treating not only its customers but the legal system in the country with such utter contempt. Unfortunately I think they will continue to adopt the "Ostrich" approach to the bitter end. I can imagine that if they ever had the bottle to turn up at a hearing they and their representation would just sit there with their fingers in their ears going "La La La LA LA can't hear you" Its a shame the Abbey management havn't put away their childish things before this. WE WILL NOT GO AWAY OR BE FOBBED OFF UNTIL WE ARE HEARD !!

 

I wonder who got out the wrong side of the bed this morning?

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Standard letter I am afraid. And, if what happend to marmite-girl is anything to go by we can expect some pre pubescent spotty oik turning up at our hearing pleading for a stay. These recent developments and the way the abbey and other banks have cynically manipulated the judicial system has seriously shaken my faith in the British justice system, again it is the case that money speaks volumes. I just hope the OFT have the courage to make a proper fist of the test case and resists the urge to accept a piecemeal resolution that leaves ordinary people high and dry.

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