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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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how to claim via english courts???? idiots guide please!


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hi there,

k, need some help here, I want to use the english legal system but i live in scotland?! I know some of you guys have already done this succesfully, Could anybody please advise on what to do exactly? eg,

1. which courts to use?( does it have to be one nearest the banks registered office?)

 

2. Is the n1 form and spreadsheet of charges all i need to send?

 

3. how do i send payment for court fees and who do i send them to?

 

4. Do i need to name a specific person at the bank or just the banks name?

 

I think thats it!?:? Been reading the forum for days now and cant seem to find the answers im looking for.(sorry if i missed them)

 

Thanks in advance

 

AnL - LBA sent - refused - court time £742

Halifax - DPA sent - waiting - £1500 est

Capital One - DPA sent - waiting - £unknown

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You may not be able to do this.

 

You need to clarify the terms and conditions for your account to see what it says. For example this is a quote from Natwest's standard T&Cs:

 

General
  • If your address is in Scotland, Scottish law applies to the contract between you and us. If you live elsewhere, English law applies to the contract between you and us.

Therefore you would not be able to claim via the English courts on this occassion.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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ok, thanks for the tip!

 

Just had a look at the terms for AnL. quick info for anybody else thats looking.

 

in the T&C's booklet page 8. para 34.5:

 

"These Terms and Conditions will be governed by, and will be construed in accordance with, the laws of England and the courts of England will have excusive jurisdiction."

 

 

Hope this helps.

Any advice on my further questions?:p

 

PS. If anybody else can save the hassle of finding TnC booklets from 5/6 years ago, Please post your banks small print here. Would be handy for all, me thinks

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Ok looks like you can proceed with a claim then.

 

In answer to your questions:

 

1) I would use the court nearest to you if you can find it. Try looking here: http://www.hmcourts-service.gov.uk/HMCSCourtFinder/

 

2) Yes.

 

3) Payment by cheque, payable to H M Paymaster General

 

4) Just the name of the bank - employees and directors of the bank have no liability for the bank's debt. If you name an employee the claim would likely to be struck out.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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thanks again!!

 

When you say pick a court nearest to me, will that work?

 

I live north of the border but want to use english law. Will a scottish court action that?

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Using the link posted in my reply, find the nearest English court to you dealing with Small Claims and send the paperwork there.

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice you must always consult a registered and insured lawyer.

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We were advised to lodge against the court nearest the head office of the bank we were dealing with. HSBC. I spoke to both the court nearest where the complaints department is and who we had sent all the letters to and the London branch. Bothg said the same.

 

Just filled in NI, printed it and then sent cheque list of chrges and N1 to court address.

 

You should be able to find the court you need online depending on the postcode. Ring them, find out how much the cheque should be for and them make it out to HMCS - Her Majestys Court Sevice - addressed to the court manager. But phone them first they are really helpful and will take you through the process.

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