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Smile Victory: A Warning!!!


amejelo
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hey ho, so I recieved my charges back from Smile almost exactly 8 weeks ago. In their offer letter they informed me that "if we hear nothing more 8 weeks from the date of this letter we will consider the matter closed".

 

What do you know, 8 weeks to the day i get a secure message informing me that 'we are not happy with the way you have been using your account and intend to close it 30 days from today'.

 

I am going to take this to the Ombudsman cos it's clearly punitive retaliation for claiming back the charges (after all they could have closed it at any time in the last 2 years when i was being charged and 'misusing' my account).

 

be warned, they try and claw it back somehow!!!!

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no, i have an hsbc current account so no worries there. i was more annoyed that they have decided they want my credit card account closed as well as my current account - i thought that was a seperate agreement?

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did u go averdrawn or ? or was the account awways in credit ?

i think what im trying to say were u a model custoemr after getting the charges back ?

cheers

hammered vs Smile-(£590)---------paid out

hammered vs MSDW cc-(£48)------ongoing

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