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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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alanalana vs RBS


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If you're living in England then claim through the English small claims system. It works on where you live - not where the bank is based...... and besides RBS has two headquarters for litigation purposes: one in London and other in Edinburgh.........

 

In England you can go back as far as 6 years under Limitations Act and claim up to £5,000 in small claims...........

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don't bother sending any more correspondence - either they won't reply or if they do it'll be equally vague. I had exactly the same response.

 

simply proceed with your stated deadlines and concentrate on filing your N1 form. If you file your N1 form online, via Moneyclaim website, then it does only allow you a certain number of characters (which makes it fairly small), so if you would feel more comfortable with a larger N1 or want to use one of the templates, stored on the various threads here, then it's better to make the trip into the court house - the cost is the same - and as added benefit you might be able to gain from fairly knowledgeable court clerks behind the counter......

 

from what I've seen RBS has a tendancy of making you go all the way through the system right 'til the end (court date) before settling, but that said and they do seem one of the better ones and less liable to mess with bank account closures and letters threatening the results of the Berwick case for example......

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you should submit the claim into your own (local) county court - but use the address of RBS in London (thier English litigation headquarters, as opposed to thier Scottish litigation headquarters).

 

There's a "sticky" with all the relevant addresses at the front of the RBS tab. You'd be welcome to copy (and modify!) any of the LBA letters and N1 form I posted on my thread, Atlantic vs. RBoS. Bear in mind I am claiming for two accounts, so if you are only claiming for one account then modify accordingly........

 

All the hearings, proceedings etc will also take place in your local county court...... if your claim even comes anywhere near to that stage, as they usually attempt to settle before then. Good luck......

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if it costing you oodles (ink and paper)..... then you have every right to charge them oodles........ but at a much much later stage - when you're actually well inside the court/ legal system then you can apply to court for wasted costs order.

 

be prepared for a really dismissive, almost arrogant, reply when you submit your first LBA and simply stick to your timescales and you'll almost definately get something half decent out of them......

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i'd say it'll read along the lines of "full and final settlement" - but for charges only i.e. no overdraft interest, no s.69 (county court 8%) interest, if you did add this, and certainly no court fees, if you've paid these.......

 

a lot of people are more than happy to settle on just charges only and as you, yourself, will be much better off than you would have been staying silent about bank charges issue, then it's your call whether to accept or not...... pursuing through the law courts is likely to get you more, but then it does carry more risks and headaches too.....

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congratulations alanalana...

 

i'm glad it all worked out for you........... and I reckon you've got a point about what is happening at the moment with all the treatened strike outs - the risks of strike out are getting high now and I reckon there's more to come.......

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alanalana........

 

well done!!............. i have to admit i did actually follow your example with a gentle "prod" email to sandy watt - just to see how far along investigating they were.....

 

i think i have my big fight cut out for me in the coming months with barclaycard...so given all the extra risks now (Berwick case and the knock-on to that with mass strike outs from judegs like the judge in Hull and talk of the same in London) I just wanted to play safe and bag some cash...... and get my "fight" at a later day, in this case with Barclaycard!!

 

thank you for keeping your thread updated....as i was really following your idea about the email!!

 

good luck with HSBC - the biggest bank in the world i'm sure can afford a big payout to all of us lot!! ;)

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