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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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London Scottish


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Hi i am new to all of this,i have had an account with loan company called london scottish ,who have charged me loads over the past 7 years.has anyone had ay dealigs with these? please help.hope this is yhe right forum.

i am soon to send letters for charges to;

capital 1

barclay card

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Hi

 

Welcome to the forum. I've not come across London Scottish but one of the other members may be able to help. We also have a search facility that allows you to search this forum or the whole site (this is available from the main index page).

 

Please do have a read through the FAQ section and the other forum materials. There's a lot of information here and it will take a while to become familiar with it. Please post any questions you have here. If you decide that you want to deal with Barclaryard charges, please post a thread in the Barclays topic.

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  • 4 weeks later...

London scottish called today telling me they have recieved my dpa letter and they were now going to send me all charges and transactions in the past six years.

I did not even send them the £10 charge.

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  • 4 weeks later...

I have today sent off my preliminary letter to ask them very kindly if they would refund all the money they have unlawfully charged to my account rolleyes.gif 280 pounds

 

I will keep this post updated as to my progress.

 

wish me luck!

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Hello,

 

I used to work for London Scottish in Manchester and Robinson Way (debt collectors) who are also in the same office, as (when I was working there) they were the same company.

 

Did you have a 'Call 4 Cash' account?, any help, I will be happy to oblige.

 

Best regards

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london scottish have contacted me saying,they acknowlegde the complaint and they will contact me no later than 2 weeks.

i have also asked them to remove the defaualt i have now.

i had the th letter from a getleman named karl white.

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Hi - I have just received a reply from London Scottish following my prelim and LBA letters for £568.00 ish (can't remember exact figure - I'm at work) - received a final reply late last week stating t&c you agreed to and basically bog off letter. These charges are for returned direct debits etc from a second charge I had in 2002.

 

Will start my own thread on this - but will be filling in N1 for this amount next week (near to pay day!).

 

Will follow your thread with interest as hopefully it should/will mirror my own.

 

Jacqueline

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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  • 2 weeks later...
  • 3 weeks later...

today i have recieved a letter from london scottish stating that i agreed to ts and cs, and that they will not refund any money nor will they remove the default.:mad:

therefore i shall now file a claim near to pay day (end of month).:)

will keep posted.

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Hi Maxwjz - have just rang the court and London Scottish have not acknowledged so I have been advised to request judgement. I'm a bit sceptical at the moment but have asked for immediate payment.

 

Will keep you posted - how are you getting on with yours?

 

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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  • 4 weeks later...

i am now in a postion to start my claim,however i came across a thread toaday saying that i cannot pursue my claim if i have not sent a list of charges to the bank .which i have not done (now kicking myself).:oops:

any help on how i can rectify this,is it as easy as just sending a copy to london scottish,waitin a few days till they recieve it then starting my claim.

help please:confused:

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Max - I wouldn't worry too much - have you had a reply at all to your prelim/lba letters? Maybe, if you're worried, send one last letter with a list of the charges on. They will have the information in front of them anyway - I suppose you could just give them another few days to cover yourself. JMHO. Good Luck, Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Max - I received the same reply and went ahead with the claim anyway. Best of Luck - Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Max - none really - the only difference is the N1 you send (post) to the court (with a cheque or postal order or if you go in person, with cash) and the money claim you do online. I did the N1 form (cause I've only an electron card and the court service do not take this debit card). Also using the N1 you have more room for your particulars and you can include a schedule of charges when you send it to the court. If you do the N1 send three copies to the courts, one for them, one to send to LS and one to return to you. I also sent a self-addressed envelope (to be helpful to the court;) ). There is a template for the N1 on the bank templates. J

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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  • 2 weeks later...

I have been unwell the past couple of weeks and tomorrow will be my first opputunity to start my claim,however i have looked at the n1 form and i could really do with some help filling it out.i think its me being stupid.:|

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Hi Max - hope you're feeling better - I copied the N1 template in the bank library if you are claiming back things like direct debit rejection fee and arrears charges - which is what mine were for. Shout if you need any more help. jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Hi Jackie,

I've downloaded the n1 form.

On the part where it says claimant & defendant,i take it i put my name and address,and acc no and their address

Where it says Value-just put the amount,or do i include the intrest aswell?

But the bit i am confused on is where it says Brief details of claim & Particulars of claim.

what is it i put in those areas?

thanks for your help.:)

 

Jamie.

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Jamie - your name and address for claimant - London Scottish for defendant plus their address. Brief details of claim - I'll post later cause my paperwork is at home and I'm at work at the moment. Value - is total amount PLUS 8% court interest if you are claiming it PLUS court fees then TOTAL. Second page copy the wording from the N1 on the bank template library.

 

I'll post again later when I get home.

 

Jackie

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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Jamie

 

Brief details of claim:

 

During the running of Account No. xxxxxxx the defendant made various deductions in respect of returned direct debit fees, arrears charges and returned cheque fees. The claimant contests that the charges are punitive in nature and are not a genuine pre-estimate of cost.

 

Value:

Account Charges: xxx

Interest: xxx

Court Costs: xxx

Total of: xxx

Plus daily interest at 8% of £xxx from the date of issue until settlement.

 

Hope this helps Jamies

Abbey: Settled - now for no. 2

Dudley Building Society : claim dismissed - no costs

London Scottish: settled in full :oops:

Capital One - settled in full :p

 

"Energy and persistence conquer all things" Benjamin Franklin

 

Any advice, information and thoughts given by me are just my humble opinion

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