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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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jojo1974
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hi can any one advise

i had a joint account at hsbc (which is now closed) with my ex husband over 6 years ago which he got into quite a mess while going through divorce period needless to say we are now each having to paying quite a large sum back via a DCA but from memory i think most of this is through charges is there any thing i can do on this

thanks

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have you got any statements from the account as it's going to be a tough fight if you haven't?

 

hsbc are telling me at the mo that they've only got records on fiche that i can download from online banking - which is the LAST 6 years only!!!

 

if you've got the info - different ball game

If i've been helpful in any way....then tip my scales over there!

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ok that's very good. i hope you don't mind but i'm going to pm a moderator who's very interested in the 6+ year claim. i'll get him to pop along and advise.

If i've been helpful in any way....then tip my scales over there!

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Excellent, nice to see a 6+ claim, these are becoming more common now, and I have no doubt that you will win. They will shout about the limitation period but give in as usual after the normal long slog. Stick it out though, you will be OK.

Bong's thread is a good one.

I will be keeping an eye on this one :-D

 

have you calculated interest?

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I used Vamps spread sheet so got the 8% interest on there which is approx £330 is their a template letter for over 6 years and is this something i can do bearing in mind the account is now cloased and as it was a joint account can i do this with out my ex husbands consent?

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hi jojo, i've worked for financial institutions in the past - although NOT hsbc - and would say that the majority of joint accounts are run on a 'jointly and severally' basis meaning that transactions and instructions can be authorised by one of the account holders without the bank needing to check that the other account holder agrees. especially so if your account was a run-of-the-mill current account. you would need to check on this but my guess would be unless it was a business account or something opened on behalf of a charity or club, you're likely to fall into the 'jointly and severally' category. in which case you won't need your ex's permission to pursue this repayment of charges.

 

the one thing you will have to watch is whether the bank ever put any kind of 'flag' on your account - which may have happened if you informed them that you and your partner were separating. they will have done this to protect themselves and would have made sure from that point forward both parties authorised all instructions.

 

perhaps the way forward would be to contact the bank and ask them to confirm the signatory conditions that applied to your account and whether they were ever changed.

 

hope this makes sense? let me know if it doesn't! R:)

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