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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Fluffies v Halifax


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I have SAR'd the Halifax twice now - first time branch address so tried again at registered office (below) which I sent recorded delivery on 28th March.

Halifax Plc

Trinity Road

Halifax

West Yorkshire

HX1 2RG

The 40 days is up on Monday and I still haven't had a response and the cheque hasn't been cashed.

I seem to be getting nowhere with this!

Please could someone advise me what to do next?

Many thanks

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Hi

I've tried emailing both of these addresses and even tried without the 'space' but they keep getting bounced back as no such address.....

Any other ideas?

Thanks

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  • 3 weeks later...

Hi All,

 

I'm stuck now please could you help??

 

I've sent the non-comliance letter (template 3) to the Halifax as they are still refusing to respond. If they still don't respond after the seven day deadline what do I do then as I can't even begin to estimate how much I can claim for (I know it is a lot though!)???

 

Thanks in advance!

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Many thanks Sea-sidelady, I have printed those off and as soon as I get enough money I will file them at the court - what do I ask for at the court when I file them??

 

What happens next - how long will it take until I get a reply from the court and what do I do with it??

 

Many thanks in advance!

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  • 1 month later...

Yes, done that - twice but they still failed to provide. Filed a court claim for them to order Halifax to comply and provide the data and requesting my £30 court fee back and £50 costs. Halifax have until 6th July to either respond or file a defence.

Do you know what will happen next - are they likely to file a defence or send me the info?

Thanks

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I have but on the complaints form it states,

 

'...I understand that you have no powers to punish an organisation for any likely breach of the Act and that you cannot award compensation'.

 

What is the point of complaining to them if they can't do anything about it though?

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Hi

I've filed N1 claim due to Halifax's failure to supply my statements from my DPA request. I received a response from the county court today stating that Halifax have files their response of their intention to defend the claim (???!!) so they now have until 30th July to file their defence.

How can they possibly defend a claim against them for failure to supply my statements?? Why can't they just send them to me??

Can anyone shed any light on what they are playing at please? Has anyone come across this with Halifax yet?

Many thanks

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