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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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you dont need to get another, you can have a copy from here, fill it in and print it, there is also something new called an Abuse prder, basically asking the court to strike out the defence as an abuse of process. you may find it very usefull.

 

http://www.consumeractiongroup.co.uk/forum/abbey-bank/87766-abbey-abuse-orders-keeping.html

 

 

and

 

 

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/11644-allocation-questionnaires-guide-completion.html

 

 

ope this helps

Lula

 

Lula v Abbey - Settled

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i dont think so, there wasnt for me when i did it, i would just fill it in as the correct date, ring the court though and point out their error and ask them to just confirm what the correct date is

Lula

 

Lula v Abbey - Settled

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p.s. the Abuse of Process stuff is in addition to the AQ and doesnt supercede it, it explains the process in the section

Lula

 

Lula v Abbey - Settled

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i

and with the abuse order from what i read, this wouldnt so much apply as it was the courts error, both times :|...

 

 

LOL Gary, the Abuse of Process order is asking the Judge to strike out Abbeys defence as an abuse of process as they have never entered a court room to defend despite entering defences, it has been done about 3 times that i know of and seems to becoming more prevalent as the Courts loose patience with Abbey and other banks wasting court time

Lula

 

Lula v Abbey - Settled

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Gary, the worst that can happen is that the judge will ignore it, and i think that it also takes into consideration in the alternative, the new strategy for AQ's

Lula

 

Lula v Abbey - Settled

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guys, one more quick question, i was gonna go the chat room and ask, but it doesnt seem to load properly...?

 

anyway, about using the 'abuse order' method that was pointed out, i have a quick question on the sample list of settled claims;

 

"Since May 2006, I am aware of over 100 claims of this nature in which the Defendant has filed an acknowledgement of service, then a Defence, then an allocation questionnaire, then has breached the order for pre-hearing directions, then has finally settled without liability shortly in advance of the hearing or trial. A sample list of these claims, including their claim numbers, is attached (attachment 1B)."

 

Anyway i was wondering about the mention of '100 claims'... as this is abbey specific, the defendant, abbey have 38 claims on that spreadsheet, so i should only filter the abbey results from the spreadsheet and mention '38 claims' and not 100? :confused:

 

Hi Gary, no leave them all on, it shows the judge that it is not just Abbey doing it, but it is rife across the board - sorry I havnt replied earlier - a girl has to do some housework sometimes :rolleyes:

Lula

 

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Hi Gary, if they are not numbered (have you downloaded them and checked?) then number them, leave the date bit on the order blank, the judge will decide

 

- still not finished the housework!! LOL

Lula

 

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no, Gary, it just means that if they want to object to the strike out, they have to file by a certain date, that date being decided by a judge, but, the judge may not give them the option, so leave it as it is

Lula

 

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so, if you have marked them then thats fine, although I would make sure that the one for the bank has your name and claim number and address on it

  • Haha 1

Lula

 

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Right gary, Witness for yourself is "nil", and as to the differing amounts, if you are sure that yours are correct, use them. Dont worry about what theyt put on their AQ, its a load of bologny anyway :-))

 

Oh yes and with the settlement, you put no, it will just delay matters and should concentrate their little minds

 

Hope this helps

Lula

 

Lula v Abbey - Settled

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Gary, I dont think it matters one iota, you are only giving them a copy as a curtesy, as long as the court one is correct, its ok :-)

Lula

 

Lula v Abbey - Settled

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cleaning the garage out today, you always catch me when i am cleaning or tidying LOL

Lula

 

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