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    • Today , after a lotof years i recieved a letter from this lot. Very friendly, "Were writing to remind you that we havent had any contact from you in a while".  The velvet fist, followed by  a veiled threat to get their preferred debt collectors involved. Yep dead right. In 1992/3 I took out a Student load under duress from DHSS. uP TO 2000 I hadsucessfully gotten deferment on low income. But rarther thansign on as unemployed,I decided to be self employed. I applied and they asked for all sorts of documents. I obliged and then correspondance ceased from them, circa 2001. To date  I have had no correspondance from Student Loans. I was made  redundant in 2009 and  reached 65 in 2012 , at which age the loan should have been cancelled. Now ,today, 12 years on retirement and 11 ( at least years after last contact) I get a letter with veiled threats. Do I , as I smell a scam a) ignore it and hope that Erudio will think that this phishing attempt has failed or b) respond with a statute barred letter or c) remind them of legal terms that loan should be cancelled 12 years ago or d) combination of b) +c)      
    • But I'm not mixing and matching. Sure, when researching I do check multiple avenues, but when speaking, I will open a single post. The Fb post was made in March, it is now June, time has passed, and when the suggestion was made, no further information was given on how I should progress beyond "send a letter", which has meant that I've needed to start another stream - this one, but only after taking the time to research first.
    • hes not turning you away he is simply saying that you should stick to one channel of advice. he is perfectly happy with that channel being this forum, and he will help you   all he is saying, and I agree, is that you should stick to one help channel, not mix and match 3/4
    • As long as we are clear . Do the reading and post your letter of claim in draft form as requested and we can go from there.    
    • Hold on @BankFodder, that was a bit harsh. I spoke with the EVRi complaints Facebook group to begin with, a user on that group told me to send a letter but didn't give any specifics. Here at CAG, I was looking more for specific help as I've never raised such a claim before, and wanted to be sure that my claim was correct, which is why I've researched information with the other groups too, to be sure; but you seem to have assumed that I've made some form of contact with the other groups, such that I find your comments and tone to be very unfair. And I do know a thing or two about forums, that forum users are unpaid volunteers, I happen to be a Tableau Ambassador, and so perform a very similar role helping others in an unpaid capacity  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

home move nightmare


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Hi, just wondered if any one else has had similar problems and what they did about them.

Just bought a property and tried to move in at the weekend....

combi boiler doesn't work

6 dbl sockets in kitchen don't work

3 dbl sockets in lounge don't work

cold water tap doesn't work as they hadn't 'capped off' after taking washing machine

waste pipe not capped off so water floods out under under sink

plasma screen taken off wall ( he wasn't leaving plasma) wall in a mess, tv aerial sticking out of hole in wall, plaster chipped out, rawl plugs sticking out of wall...former owner did say he'd make good wall when he left

rubbish left in garden

shed full of rubbish...enough to fill a skip

I've been in touch with my solicitor and sent them photographis evidence and they are going to write to this guys solicitor...BUT in the meantime what am I supposed to do? Money is very tight...the rubbish I can live with until something is sorted but the combi boiler, leaks and electric sockets all need fixing asap.

I'm just fizzing that anyone can leave somewhere in such a mess, he knows I'm on my own which is probably why he thinks he can get away with it.

Has anyone any idea how long it would take if I have to go through a small claims court as I'll have to borrow the money to make good the stuff I will need to live there.

thanks in advance

 

Gearbox (in despair)

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I think some of it (such as boiler) is a case of sold as seen. The damage to the wall etc you should be able to get sorted.

 

I know houses and cars are different but its like buying a car and later finding out the radiator has a leak - if you didn't ask or check before hand then its not the sellers fault/problem.

 

Sorry I couldn't offer anything more positive.

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Unless you were told in writing that the boiler was in working order, there's not a lot you can do about that.

 

On most estate agents particulars, there is a phrase stating that appliance are not tested, or something like that.

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I'm not sure what you can do about the wall in the lounge, but the rubbish is unacceptable. When a house is exchanged, the vendor is obliged to leave that house in an acceptable, clean and livable condition.

 

 

Was the combi-boiler/central heating included as features in the advert?

 

 

 

When you received the list of fixtures/fittings/features etc. included with the sale, was the boiler (and plug sockets) listed there?

If so, then they should be in full working order. (please check this with your solicitor!)

 

 

 

 

In my opinion (i don't know if it's enforceable or not), something like a boiler not working can directly influence the sale/price of a property (A dead boiler would instantly cause me to adjust my offer accordingly) and therefore a potential buyer should be made aware of it.

 

 

 

As for the rubbish, that's an easy one. If you're required to pay to get rid of it, keep all receipts and forward them to your solicitor.

 

 

 

When a house is vacated, the vendor is not allowed to leave it in a condition which causes the new occupant to spend money to rectify it. I had the same problem when my wife and I moved into our house. A huge metal fencing panel (the kind you see enclosing building sites in built up areas) was left in our garden and it cost us £60 to dispose of it. I was advised to send the receipt to my solicitor to claim it back from the disbursements but alas I lost the receipt before I got the chance.

Settled in full £3,610.28!!!

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Unless you were told in writing that the boiler was in working order, there's not a lot you can do about that.

 

On most estate agents particulars, there is a phrase stating that appliance are not tested, or something like that.

 

This is way beyond the estate agents particulars. Prior to exchange of contracts, your solicitor should have sent the vendors/solicitors a list of questions - the state of the boiler and it last servicing date, plus any warranties, etc. should have been covered by that. You need to go back to your solicitors to determine the answers to those questions.

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Update.

Previous owner came round for his post and 'helped' me get the boiler sorted. Apparently boiler is fine but electrics aren't. He said an unused socket was the problem so took blank face thingy (sorry not technical at all) and wpind some insulation tape around the wires. Then rang an electrician mate nd a plasterer who were supposed to be coming Thurs/Fri last week....So far they haven't shown up.

He said he'd get a van at the weekend to clear rubbish...no show.

So I'm scared to death in the kitchen where he put my tool box in front of open socket, the walls still a mess, the garden and shed are too.

I have a dog that's in kennels as I daren't bring him home till it's all sorted and my solicitor is awaiting a reply from his solicitors.

If I had the money I would get everything done and then pass bills to him. I can just see this taking forever and it ending up in court.

Thanks to everyone that replied to my first post .. I've had computer problems the last few days...nothing to do with previous owner though!

 

I'm really in despair and just don't know where to turn next.

 

Gearbox

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