Wrigaj1 vs. Nationwide

[wrigaj1]

Hi

 

I sent my SAR letter to Nationwide (the London office) for the details for my old current account and credit card.

The 40 days is up on Sunday and I have not heard a thing! I have sent two emails requesting the information be forwarded by 29.04.07 and I had not had a reply.

 

This morning I got a secure message on the account to say :

 

'I can confirm that the Data Protection Act allows us forty days to comply with your request. This starts from the day we receive the fee, and sufficient information from you to process your request.

 

Please can you confirm when the cheque was cashed. '

 

Is this right? I thought it was 40 days from when I sent the letter to them!

 

Any advice would be great.

 

Cheers

 

wrigaj1

[Stewpot42]

I shouldnt worry about it, because -surely- your money would have been cashed only a couple of days after you sent the SAR. NW are taking as long as possible to try and put you off following through with your claim.

 

So just keep plugging away and you'll be fine, allow them a few extra days because in the end it will be worth it.

 

Think about it - a few days for a few hundred quid? i'd be willing to wait. but then i have been ongoing since last june due to financial restrictions(court fees) but now i have all my money back.

[wrigaj1]

Hi

 

I just sent them a message back giving them another 7 days from the 40 day deadline to produce or I'll take it further!

[wrigaj1]

Sorry, another point !

 

I have received a letter from Nationwide today saying my original request did not have an original signature. I thought it was a delay tactic but I sent the copy rather than the original.

I am astonished that they started to process this on 22nd March and they have taken until now to get back to me, 4 days before the 40 days is up!

 

Do they have another 40 days to comply once I send the original letter to them or is it on going?

 

Cheers

[MilkTrayMan]

Hi wrigaj1!

 

They are entitled to verify that the confidential data that they send out is being sent to the bonna fide person that it applies to.

Anyone could have photocopied your signature couldn't they?

Have U never heard of Identity Theft???

 

Don't be surprised that they have took this long to get back to U.

If U multiply your mistaken by several hundreds of other Claimants, any delay in paying back the unlawful Charges can run into thousands of £'s of gained interest earnt for Nationwide every day.

 

It is my understanding that the 40 days limit starts from the day that they receive your correct Request.

 

Here is a link for U to look through whilst U are waiting...

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

[wrigaj1]

Hi Milktray

 

I totally agree re: the identity fraud! But what stuck in my throat was the fact that they banked my cheque the day they received and took 34 days to get back to me!

 

I've just sent copies of everything again, with my original signature.

 

Here's hoping!

[MilkTrayMan]

Hi wrigaj1!

Patience is a virtue eh?!...lol...

I know U are probably chomping at the bit to get cracking, but use the time productively to check out the WHOLE re-claiming process.

A good start would be to read through some of the successful winning claims of those that have gone before U.

That way U will be able to anticipate any swerve balls that Nationwide may throw at U.