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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Are they about to settle with Contractual Interest?


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I can't imagine so. I wouldn't get your hopes up too much - I would imagine this is no more than a generic letter sent out in order to delay you.

 

Personally, I would have accepted the offer for full settlement but I'm sure we've gone through this somewhere else (in another thread possibly???).

 

You can wait to see what their response to this is but then that's what the purpose of the letter is isn't it!!

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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In which case, you are probably right to go for it.

 

If everyone was to put the hours in researching the numerous threads and the ever changing arguments on this and be prepared to plan out their attack so to speak (as it sounds like you have), then yes everyone should go for it. For every one person like you, there will be 10 or more who will simply say "that sounds good, I'll add that on then".

 

Don't think everyone should go for it lol ;)

 

 

Back to the point of the post, personally I would go to court, it's just stalling tactics. The way that RBS are conducting themselves at the moment, they are fobbing off everyone they can with the excuse of being behind schedule. They have been quoting 2 - 3 weeks delay! Can't see how you would get a response any time soon.

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If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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We are diverting a little from the point of this thread here but it is easy for you to have this opinion because you have taken the time to do the research. Most people don't want to do the legwork or want to put up a fight for it. Until this part of the claim is a given - part of what you are DEFINITELY entitled to and is paid out without a fight - you shouldn't advise everyone to go for it.

 

Try to understand that if you go round saying this, then people will be under the impression they are entiteld to it regardless - and let's face it right now, we're not - and run the risk of losing everything for fighting for something they don't quite understand.

 

I do agree with your opinion, but only once CAG have set out a formal process for this and there is a fool-proof process for "winning" CI. Until that point, the average joe who simply wants to send a few letters to the bank and get their charges back SHOULDN'T go for CI.

 

I'm not being negative as you accused me of previously, just cautious. Not everyone will have the background knowledge you have acquired or be bothered to collect it.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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I concur with what Hagenuk says, there is no point in paying out legal fees for smaller claims as it doesn't make financial sense to argue about it.

 

There are very few high profile CI claims that are successful....in fact only Bong's springs to mind right now.

 

A good example of how to do it correctly within the RBS threads is mcuth who is going after CI but is offering RBS the opportunity to come to an agreement. He isn't suggesting he wants the full amount he is giving RBS the opportunity to offer him a reasonable offer (can't even get more than 50 quid right now but that's by the by lol). Point is, it comes across from his letters that he probably realises that he won't get the full amount but wants *something* refunded to him on top of his charges.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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