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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Affect of charges refunds on benefit claims.


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:confused: I myself do not think this is fair, as the money claimed is rightfully the claimants, as like myself the charges that have been applied and debited from my account over the last 6 years was legally mine, and it was me and me only that had to survive on less than the minimum amount required to live on. Just because we have now decided to claim these back should not make a difference, to the benefits we claim now, anyone else agree with me on this .:p
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  • 3 weeks later...

hiya ste 81,

I am just stating that the charges taken from my benefit was money that had already been given to me by the state for my living expenses, these legal living expenses have been reduced by the amount the bank has levvied from my account for the years in question, therefore as I SAID it was me and me only that has been penalised not the DWP, not the Government , but me and only me , and I have not claimed anything that I was not entitled to, and if it is my good fortune to have this refunded then surely it is only what I should have received during this period, afterall I must have been living below the governments allowance during the period.

;) ;) junkimunki

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;) hiya neonron,

Glad someone knows where I am coming from when I say that the money the banks have taken was legally mine and was given to me by the DWP, for living requirements , but unfortunately the banks have helped themselves to a sizeable portion of this before I could get my hands on it and it was us the benefit claimants that have lost out not the DWP, as it was our legal right to claim this money.

junkimunki x

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alibobsy , sorry to go on but it still does not matter as we were entitled to ALL that money legally and morally, but it was taken from us so therefore we were living UNDER THE REQUIRED AMOUNT, i AM CLAIMING MONEY that was taken illegally from the required amount the LAW SAYS i NEEDED TO LIVE ON.;) JUNKIMUNKI XX

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hiya all, no have not taken offence by what anyone has said, after all everyone is entitled to their own opinion, which is how and why this forum exists, I myself am on "SDA" + "DLA" and my husband is on LT Incap once again, [dont ask why you would not want to know or would reach for the VALIUM BOTTLE] bit we receive no Income support, or housing benefit, or qualify for free prescriptions, as the 20p Income support we used to receive once a fortnight [YES !!!!!!!!!!!!!!!!!!!! I did say 20p per fortnight ] has now stopped because of the increase in my allowance of 45p, so this has now taken the right to free prescriptions away from us, we do not get Housing benefit, as we have to pay a mortgage which we do not qualify for any help with at all, and we have just been declined a Interest free loan off the DWP , that was for a deposit on changing my existing obsolete 25 year old fire and backboiler, for a combination boiler as the parts required for old one are obsolete, I had a visit from the Warm front team[ cavity wall insulation thru GOVERNMENT, certain benefits entitle you to 100% cavity wall and to other help, after an assessor came I was suprised to be told that the Government would allow me a grant for this work due to my DLA only this was a qualifying benefit, Incap + sda not entitled, so went ahead, pleased to read Government gave me a grant of £2,700 towards the work, which left a deficit of £650, sent all paperwork to DWP in connection with a loan and was told the benefits we are on do not give us this entitlement, so rang warm front told them I could get a proper Corgi REG plumber to do the work for £2,200 max Quote their reply" Sorry but you have to use the contractors we supply", so I was granted this huge amount of £2,700, but cannot use this as I have not got the deposit of £650. give in one hand and take back in the other !!!!!!!!!!!!!!!!

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hiya Chocolatte,,

Glad to see someone else is picking up the point I am trying to make [ Money was ours in the first place , but because of the banks we did not get that money which was allocated to us by the GOVERNMENT!!!!!!!

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Hiya Bobtail,

I am not trying to defraud the government, never have done, never will do but I certainly want what I am entitled to, why should I give away what is rightfully mine, I have 4 grown children that are all in work, except for my eldest daughter who stays at home with my grandaughter, but whose husband has always worked, but is temporarily unemployed at the moment.

We have been on benefits from 95/97 respectively, and up to the present time have asked only once for an Interest free Loan from the DWP, which was in 2005, the reason for this request was for a Memory foam mattress for our bed due to my husbands lower back problem and my polyarthiritis, we were allowed enough to purchase [1] mattress only ,but had requested money for [2] as I am able to get in + out of a high bed rather than suffer lowering myself down onto a low bed, with the possibility of my knees giving way causing me to fall, this we paid back to the DWP as stated by them, but after losing the 20p Income support we are now not eligible for a loan, free medicines, or Mortgage interest payments, so do not get the right medication

we need as we cannot afford them. My husband and I have managed dont ask How to keep the house we started buying in 1985, it is a struggle paying the mortgage along with the regular household bills, which all has to come out of our benefits, then there are the banks taking even more of our money,

so we must be well below the amount the Law says we need to live on, and in 9 years time when the house is finally paid for, we are then penalised once again because the house then belongs to us the DWP/GOVERNMENT,once more KICK US IN THE TEETH, for EG; if we decide to move into a Council bungalow/house for health related reasons, and sell the house the money received from the sale has to pay "RENT" "Council Tax" , until we are below a certain level of savings, but if we were to be living in a council property, then housing benefit and council tax benefit is allowed and repairs needed to the property would be done at no cost, and we would be receiving the required amount needed to live on , without having to shell out the above [2] most expensive household bills, So taking all that into account is it really worth the struggle and stress and lower standard of living to purchase ones house while on benefits.

I can only think of the added comforts me and my husband could enjoy had we not been purchasing our property, does anyone feel the same ?????????

C'mon let's have a good debate on this one, [freindly of course] no backbiter's please!!!!!! click my scales if you think it's worth it ;):p JM xx

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