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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Shaun v Woolwich in scotland


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hi all

 

New to this. Have already posted this in existing thread and was told to start my own thread. Hope I have posted in the correct place this time.

 

I am dealing with my husband's claim against the Woolwich(now Barclays). I sent orig letter claiming £2850 inc interest. Have received a letter back from them offering £1900 as a "goodwill gesture". As I live in Scotland I cannot go thru the small claims court for this amount. From reading other threads it would seem to me I have 2 options

1.. fos. Has anyone had any success with them? Is a claim less likely to succeed with them and will it take longer than a court claim?

2.. The account was opened while my husband lived in England and he still has relatives there whose adress he could use. I work in England so am there quite regularly. If we chose to go thru small claims how often would we need to go to court, and would I be able to represent him?

 

All of the above seemed relevant in the thread I was on, but someone posted to tell me to start my own thread so I hope someone else who reads this here will be able to offer me some advice. Thanks.

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Hi Katie. I doubt you could accept the goodwill gesture and and then advise them you were going for the rest. By it's very nature a goodwill gesture , if you accept it, means full and final payment, without the bank losing face. I would strongly advise against it unless you are happy to, possibly, lose the balance.

Gimee! Gimee! Gimee! ma cash after midnight!

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Hi katie,

 

I personally have never claimed in England but from reading the different sites on this forum I would file my claim in England especially as you have family down there and an address that you could claim from. If you did this you could do one claim only and receive all you interest as well. You seem to be under the £5,000 small claims. I am only giving you this advice because I think that is what I would do considering the hassle up here in Scotland concerning multiple claims. I hope that this might be a little bit helpfull to you. Good luck whatever way you decide to go.lol

Eileen:):)

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