Standingupformyself v Abbey Irrational

[dizzy delilah]

Oh god, isn't that just typical? Hopefully, they'll get 'em fixed quick for you. Its looking positive then, but difficult to get excited about until you know for sure - my fingers are crossed for you!

[standingupformyself]

I will try again after lunch! I just phoned their 08459 724724 number to ask them about the two instant saver accounts I still have with them, just in case there had been any activity on them.... sadly not though!

[standingupformyself]

UNREAL!!! Have finally got through to them on the phone, apparantly I am not to be offered any GOGW payment, this paragraph on the letter is a mistake !!!!!!

[dizzy delilah]

WHAT??? They've got to be winding you up! You now have it in black and white that they are refunding your charges (exactly which ones we're not sure, but lets not be picky ) Surely their error is not your problem? What about contacting Customer Satisfaction Dept? And get the court claim done - quick!

[standingupformyself]

I certainly feel wound up! I have emailed a complaint to the chap who apparantly sent me the letter (a Mr Frank Reilly) I guessed his email address to be [email protected] and it hasn't bounced back, so we will have to see what happens.

 

This is the email I sent:

 

 

Reference number *****

Mrs Standingupformyself

 

Dear Sir,

I received a letter from yourself this morning, dated 22.6.07

 

I would like to draw your attention to the 9th paragraph, and I quote

 

"As we have cancelled the charges as a gesture of goodwill and not due to an Abbey error, I am unable to alter any information held with a credit reference agency, as this information is factual. It is however unlikely that any adverse information has been registered against you in connection with this matter"

 

Since receiving this letter, I phoned up the number on the top of the letter (0845 600 6014) and spoke to two people in this department. The first person was very helpful, but unable to look in depth to my query as the computers were "down", he did however agree however that the above paragraph sounded as if my charges were cancelled/reversed and I was due to receive a refund. He advised me to phone back in a while when the system was running correctly again. This I did, and spoke to another adviser, who explained to me my case had been reviewed, I was not going to be offered any gesture of goodwill and the above paragraph was a mistake, that the letters sent out are taken from a template and the statement above was added in error.

 

I cannot help but think that my case has not been taken seriously as I have received information in the post which has been immediatly contradicted on the telephone.

 

It is my intent to complain to the OFT about this letter, and I also intend to file at court to settle this matter without any further delay. Obviously this will cost Abbey a further 8%,

 

I was truly hoping that Abbey would be reasonable about this matter, I had even emailed a few days ago and offered to settle for an amount less than I had initially claimed for, to save time, expense and trouble on both of our parts.

 

Your reply would be appreciated,

 

Regards

[standingupformyself]

and typically, I have not had a reply or acknowledgment... I am going to re-send this letter in the post tomorrow... Cant file at court till next week when I get paid...

[standingupformyself]

Time to do something was this one. I didnt take it to court because by the time I had money the stays were happening.

I have just won my claims with B'card for charges and PPI so am feeling positive. I did this via the FOS.

Was thinking about sending my Abbey stuff to the FOS too, I realise they will not do anything with it till after the stays but at least they will be in the system.

Maybe the letter they sent me that had the paragraph in "error" might be useful here?

[standingupformyself]

Since I last posted on this thread - I have had some major family issues (now resolved) some major health issues (also now resolved) and I moved house. I did not take this any further.

 

 

I intend to try fighting this one again - stating in the first instance the amount of money taken from my account, the financial difficulties it placed us in, eventually my husband declared himself BR due to ill health/pressure/depression

 

 

At the time these charges were being taken, I had 3 children at school - I was receiving child benefit and a small amount of tax credit. My letter in the first instance will relate to our benefits being swallowed by unreasonable charges, we lived off credit that we could ill-afford - the end result being major financial problems. I intend to write to the bank with this info, informing them that I am going to take this information to the FOS and ask them to look into it on my behalf.

 

 

I am out of the loop on here - but glad to be back! Any suggestions/hints/tips welcome. Thank you