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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Pudsters14 vs MBNA


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Hi pudsters

 

You need to make the request in writing not over the phone - make the "request for a copy of the executed agreement for the acount under s78(1) of the Consumer Credit Act 1974". You will need to send the statutory fee of £1 (postal order not cheque - signature again :))

 

Print you name with the letter and sign over the top in a different colour - that way they can't scan it.

 

 

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Thanks guys, will send that letter special delivery 2mrw, do i send that to link?
Yes
With the court, do i sent the acknowledgement straight away today as I believe this buys me some extra time?
There is no advantage in waiting, you get 28 days once you have acknowledged
Oh and do i send a copy of that letter to the court today? or wait until they don't respond?
If youi mean the part 18 letter, you should copy it to the court.

oh and they have never sent me a letter before action or default notice etc...
That will be an important part of your defence - no lba = not following court procedures, no default = no right of action
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Several questions:

 

1. did they send a Letter Before Action? (actually I see the answer is in post #35)

2. did they send you a default notice ?

3. did they send you a notice of assignment?

4. did they attach the agreement referred to to the claim form

5. have they sent a statement of account showing how the £3526.73 is calculated?

 

 

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Not attaching the agreement to the claim form is in contravention of Practice Direction 16 (7.3) of the Civil Procedure Rules

7.3 Where a claim is based upon a written agreement:

(1) a copy of the contract or documents constituting the agreement should be attached to or served with the particulars of claim and the original(s) should be available at the hearing

The fact that they haven't included any statement of account means that the claim is not adequately particularised and te two together maens the POC discloses no legal cause of action. The fact that you haven't been sent a Notice of Assigment means that, as far as you are aware, Link Financial have no legal right of action.

 

 

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If they say you owe £x.xx they need to provide sufficient evidence that you do indeed owe that much (and exactly that much)

 

If there are unlawful penalties then you can dispute the amount and also insist they reveal their costs in order to demonstrate that they are not unlawful. That usually sees them off because there is no way they will do that.

 

 

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Hi mfpa

 

It may make a difference if you end up taking them to court - you must make sure you get the name of the entity you are suing correct

 

 

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Sorry, that's not correct:

 

PRACTICE DIRECTION – MONEY CLAIM ONLINE

 

5.3 Paragraph 7.3 of the practice direction supplementing Part 16 (statements of case), which requires documents to be filed with the particulars of claim in contract claims, does not apply to claims started using an online claim form.

 

quite right in what you are say ian1969uk insofar that moneyclaims do not fall under the practice direction provisions

 

However, the CPR has its own section in relation to claims brought under the 1974 Act and therefore, service of documents is a procedural requirement

PRACTICE DIRECTION – type="start" timestamp="1167928462736"CONSUMER CREDIT ACT 2006 – UNFAIR RELATIONSHIPStype="end" timestamp="1167928462736" - This Practice Direction Supplements CPR Rule 7.9

Thanks guys - learning all the time :)

 

 

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mitzbag

 

I think what it boils down to is that, if they filed an N1, it should have the agreement attached. If they filed via MCOL, they should serve it seperately.

 

However, the section of the practice direction linked in pt's post doesn't actually say tey must serve a copy of the agreement (although that would be the easiest way of complying wit the direction)

Edited by steven4064

 

 

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I would ignore them for the time being (except perhaps to correct their 'misunderstanding'). Ina while you will get an AQ from the court - in your reply to this you will have another opportunity to request any info that the other side has not yet provided.

 

 

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Hi pudster

 

This may be too late. My only comment is that it might make it clearer to spell out the information that you want them to provide (just to help the court). If you haven't, I don't think it matters as you have made it clear elsewhere. Apart from that, IMO what you have written is great.

 

 

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In section G put that you have included draft order for directions which will provide information without which you cannot make a proper defence and whose provision will further the overriding objective.

 

 

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Oh and Steven can I PM you... think they have dropped themselves in it a bit but would like to see what you think and keep this as my trump card! Pudst x x x x x
PM away

 

 

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  • 3 months later...
Thanx Steven... it was working 4 ages... dont know whats happened!
Look in 'quick links' (blue bar at the top, under the banners), 'edit options' and right at the bottom 'miscellaneous options' - have you got message editor interface set to 'enhanced interface - full WYSIWYG editing'?
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Hi pudst

 

They are not allowed to charge s69 interest on a regulated agreement but they can claim fees.

 

they still need an original agreement though - you should concentrate on that. A copy of random T&Cs will not do. CPR Practice Direction 16 paragraph 7.3 is the authority for the need for an original agreement (not a copy)

 

 

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