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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Pudsters14 vs MBNA


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Right and finally this is the DPA close up.... I consider this is an application form and not an agreement as there are a number of prescribed terms missing......... PudstersMBNACCA3.jpg

 

 

Hmm Pudsters, sorry, just jumped on quick as I am at work! It does seem to me that this is unfortunately an executed agreement. We were sent an application form and nothing else and it actually says "Application Form" on it with no T&C's or anything. Yours seem fairly comprehensive.

 

How old is this account is you don't mind me asking?

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CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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May 2004 - so nearly 3 years old

 

OK, that explains how they seem to be able to produce. Ours (or rather husband's) is 11 years old.

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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Corn, aren't the prescribed terms missing such as apr etc? I know they are in the T&Cs on the back but it does say on the front of the form that they can change the type of card if they want to? just wondering...

 

I think (although others may disagree) that is is acceptable to have the apr on the back. I think the type of card would be to do with your credit scoring ie : they may give you a platinum rather than a gold, for example with a higher limit and a better rate. In our case, my husband apparently applied for a Gold card but was actually given a Platinum.

 

This is only the second time I have seen something resembling an executed agreement. Can I suggest you post it (or the link) onto the CCA thread. Also, have you asked M55, he's pretty good with these things.:)

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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  • 1 year later...

I can offer a little bit of advice here as I am in the middle of a case too.

 

Advice according to my Barrister...

 

You don't need to refer to exhibits at all. Your bundle of documentation will suffice. Also, if you refer to case law, this should be enough, there is no need to quote all of it in your defence (however, you could put photocopies in your bundle if you so wish).

 

In my opinion, your biggest ace here is the defective default notice. I would refer to that only fleetingly, you do not want to give the claimant the opportunity to go away and attempt to repair it. They can do this, although there are pitfalls in doing so and it is likely to be viewed as an abuse of process.

 

I was also advised to keep my witness statement as simple as possible, the facts only and the effects the situation had on me personally.

 

Remember also the Rankine case. They threw in too much on the basis that they might win on some of the points, but aside from the costs risks, this meant they shot themselves in the foot.

 

I hope this is helpful and I am only passing on the benefit of my own personal experience. Remember that the court will take into account that you are a LIP and I am sure will be impressed with all your hard work thus far.

 

Good luck.

 

Regards,

 

Corn x:)

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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Right, hang on a minute.......you should have received court directions. Firstly, you would have entered your defence. Secondly, you would normally issue your document disclosure list, as would the claimant and it's at this point that you can ask for copies of documents on their list to see that they haven't got something you don't know about. Next comes your witness statement. You do not need to refer to case law in this. It is simply a summary of what has happened. Your bundle should contain everything on which you intend to rely. In my case, my bundle is everything from the word go. I will PM you.

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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Hello Corn!

 

Nice to see you back on CAG.

 

 

 

It's an Ace all right! I also agree it's best to keep that one as low key as possible until you can nail the banker to the floor with it.

 

However, if it's after they have Terminated the alleged Account, there is no logical way they can repair an invalid Default Notice once the alleged Agreement has ended. I don't trust them not to try and recreate one, but in many cases, they often leave themselves no scope to do so...i.e. many Terminate straight after the end of the Default Notice, so leave themselves zero time to conjure up another one.

 

The dangerous grey area is after expiry of the invalid Default Notice and before they Terminate. There can sometimes be a little window of opportunity for mischief there!

 

But going back to invalid Default Notices in general, Surfaceagentx20 put this rather well:

 

 

 

His CAG Thread below is well worth reading:

 

A Tale of a Dodgy DN

 

Judges are starting to wake up to the Default Notice issue, and a few cases have been thrown out recently where the Claimant/bank either could not produce one, or had an invalid one. That is, of course, the proper thing for them to do!

 

Cheers,

BRW

 

Hello, nice to see you too!

 

Regarding default notices, it is possible for the claimant to realise that they have screwed up, terminate the current case, re-issue a new default notice and start all over again. They can do it, but as I said, it is very risky and full of pitfalls. My barrister told me to make little of it so that nobody was particularly alerted to it. It holds a lot more strength than the s.78 argument!

 

Regards,

 

Corn x:)

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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Ok I get what you are saying... i think... I entered my defence and the judge ordered a directions hearing. Then she ordered a list of things that needed to be done prior to a new date for full hearing which is early march. This is the last part of that list. She wanted 1. Claimant to file a fully particularised POC. They have done this. 2. An amended defence from me... I have done this.... And then she wanted witness statements and copies of all the docs we intend to rely upon.... it's this bit i'm stuck with.... I have typed up a witness statement as per one I found on here. But I don't know what documents I'm disclosing or how to set it out etc.... Pudst x x xx

 

I have PM'd you, I am happy to show you my witness statement so you can see how simple it really needs to be. I am sure it is just a case of cutting and shuffling what you have already.

 

As I said, just include everything in your bundle, in sub-sections, clearly marked and perhaps a section for case law if you so wish. It needn't be complicated and you're doing really well, so panic not!!

 

Have you not done the disclosure documents list yet? Have you not been asked to do it?

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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BRW, I know you're not having a pop! I am merely imparting the words of my eminent barrister!:)

 

You're right though, they can try and probably won't have a hope in hell, but it doesn't mean they won't!!!

 

Also, as a side issue, and I normally wouldn't divulge such personal information but Pudsters and I have just discovered that we are actually Facebook friends without even knowing it! What are the chances of that??!! Goes to show that we never know who's paths we are crossing on the sites.....a cautionary tale indeed!!

 

I can help her a bit more personally now!! :p

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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