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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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MattF (vs) NATWEST ** WON**


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Hi all,

 

Just to let you all know i'm claiming a far amount of charges back from my Natwest Current account.

 

I got all my statements as planned and tallied up all charges, including the interest for them.

I then sent two preliminary letters, one to my small local Branch, the other to the address on the 2nd Floor Business House B. Both letters were sent over 3 weeks ago, but unfortunatley I forgot to put the date on each letter...couldn't believe it when I realised! I was wondering whether they would disregard them because they are not dated and for that reason not so 'official'.

 

I'm now trying to decide whether to send the LBA (Letter Before Action) letters to the branches or resend the 1st prelim letters with a date on and start again!? Help!!

 

Also, I recieved another address from someone on here, so not sure where best to send my letters to for speed and a quick decision.

He gave me this one:

 

Natwest Bank

Customer Relations Unit

225 Shenley Road,

Borehamwood,

WD6 1TE

 

 

Any help would be much appreciated!

I'll keep you all posted after I send next one!

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Matt

 

I am a lot further down the road than you with regards to claiming, but send all the letters to the address you have above, you should get a reply back from Stuart Higley he is normally the guy that deals with this at your stage. On the reply there should be a date, either go from that one or send another copy of the letter with a date on it. Don't get too hung up about it yet? Are you going back the full six years? Good Luck with your claim its all in the papers today so they are all getting what they deserve!!

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Just a quickie, even though you missed the dates off your letters, did you send them recorded delivery, because if you did and you kept the slips you could use these together with the letters to prove when they were sent and received. If you just sent them first class then you dont have proof when they were signed for unfortunately.

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Guest NATTIE

As you are new i will be less harsh, but you need to read and read and read again on this site which i am sure you have. The advice is always changing and the first part of sending things is always one where you should read around the latest news which sometimes is changing as to where to send things. If you want to send another LBA, then send 1 but with a 7 day response time.

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Sent the new letters.

 

Day after I sent them off, got a reply from the first one I sent.

 

Offering me an 80% settlement, which worked out as the fines back, minus the interest. So I took it. Will let you know when/if i get the money!!

 

Making progress!!!

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Hey Matt - congratulations!!!! Hope the cheque comes soon :D

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I do not answer queries via PM. If you send me a PM, please include a link to your thread - any advice I am able to offer will be on your thread.

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  • 2 weeks later...

Hey all,

 

Money has been directly transferred back into my account!! Brilliant, now the overdraft is ALMOST paid off...hahaha

 

Thanks for all that helped me, and if anyone wants to know anything I have done, let me know!

 

 

Happy Matt :)

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