Hey all, Money has been directly transferred back into my account!! Brilliant, now the overdraft is ALMOST paid off...hahaha Thanks for all that helped me, and if anyone wants to know anything I have done, let me know! Happy Matt

Thanks!! Me too!!

Sent the new letters. Day after I sent them off, got a reply from the first one I sent. Offering me an 80% settlement, which worked out as the fines back, minus the interest. So I took it. Will let you know when/if i get the money!! Making progress!!!

Hi all, Just to let you all know i'm claiming a far amount of charges back from my Natwest Current account. I got all my statements as planned and tallied up all charges, including the interest for them. I then sent two preliminary letters, one to my small local Branch, the other to the address on the 2nd Floor Business House B. Both letters were sent over 3 weeks ago, but unfortunatley I forgot to put the date on each letter...couldn't believe it when I realised! I was wondering whether they would disregard them because they are not dated and for that reason not so 'official'. I'm now trying to decide whether to send the LBA (Letter Before Action) letters to the branches or resend the 1st prelim letters with a date on and start again!? Help!! Also, I recieved another address from someone on here, so not sure where best to send my letters to for speed and a quick decision. He gave me this one: Natwest Bank Customer Relations Unit 225 Shenley Road, Borehamwood, WD6 1TE Any help would be much appreciated! I'll keep you all posted after I send next one!