MBNA Charges

[cozzie121]

I made a phone call to MBNA this morning asking for some kind of recompense. I was passed to 4 different departments then eventually was told that because the information they have is on microfiche, for the last 6 years information I would be charged £122!, I queried this amount and brough to their attention the maximum statutory fee of £10 to gain access to my information, they said this fee only covered seeing your balance and not the breakdown. call ended

 

I read the other post here about contacting stuart, and thought I would give it a try, MANY MANY thanks for that advice. It wasnt Stuart i got through to, it was a Gavin (Theobald?) I explained what I had been told, how unhappy I was and suggested instead of proceeding formally through DPA, that some kind of recompense be credited to my account. Gavin was very good, suggested that instead of trailing through the records he was going to send out a copy of all charges to the account in 6 years and for me to give him a call directly when i recieved them within 5 days!

 

Thought this was also a good method if your not looking to go through the whole procedure! fingers crossed now!

[surreyscouse]

Gavin is very pleasant. Don't botrher with the call centre from now on, just go straight to the advocates office as they have a lot more common sense.

 

When I spoke to Gavin the other week he was the one who mentioned charges first, not me so they know exactly what is coming.

 

May I suggest that you put your request in writing though, as in the unlikely event of it going to court you can display written evidence of reasonable attempts to reclaim the money, otherwise they could just deny conversations took place and in the long run it may save you time anyway.

 

Just a thought

[lickthewallfatboy]

I went through the advocates office and have just got the lot back.Do not let anyone try to put you off-you will get your money back!!!

[cozzie121]

Fantastic, thanks for the advice. I'm going to wait till I receive the paperwork and then put it to Gavin. If I am not able get a decent sum or answer then i'll back it up with a letter.

 

I'll keep optimistic just now and hope he doesnt welch!

[surreyscouse]

Address your letter to Michael Rhodes, it will end up with Gavin but shows a bit of inside knowledge.

[Matt.rimmer]

Hi,

 

Im new to this site. I recently paid off all my credit cards, one of which was a virgin card. sometimes i couldnt make payment and was charged £25 as people are problaly aware.

 

I am wondering if there is any chance I can claim back all the lates fees i ended up paying? I would estimate about £500 in total i paid mbna in late fees. remember of course that i have now paid them off everything.?

 

Cheers

[norvernrob]

Hi. Yes you can claim the charges back, even if you have paid the accounts off.

 

Please start your own thread though, as it makes it easier for everyone (including you) to keep track of your claim.

 

Also spend some time reading other posts and especially the FAQ section, as most of your questions will be answered here!

[cozzie121]

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group