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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Broken Philips LCD TV - DRAFT COMPLAINT LETTER.


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Dear all

 

please see my original post - Broken philips lcd tv after 18 months. I have contacted comet again who fobbed me off to contact philips who say that they will only pay anything over £400 (meaning i have to fork out the first £400). I have drafted a letter to comet and would be grateful for some constructive comments. It sounds a bit cheeky and arogant but I am really annoyed that this has happened and keeps happening to the general public and companies like comet keep getting away with it

 

Dear Sir

Further to my recent conversation with your colleagues I am now writing to inform you that I will be raising an action against your company with regards to the above item which I purchase on the 3rd September 2005.

The LCD television was bought with the help of some money donated by our patients. As its purpose was solely for patient use whilst waiting to be seen by their doctor or nurse. Up until Saturday the 24th February it worked well but on Saturday I went to switch it on and it did not come on at all and hasn’t done since. I went through the basic checks with the plug and socket but was unable to find an explanation for why it has stopped working.

I contacted your company on Monday of this week and was advised that there was nothing Comet could do as the machine was out of warranty. I was advised to contact Philips. I have subsequently contacted my solicitor and the consumers group for advice. Both advise that I should raise an action for reimbursement of costs to repair the television which is what I plan to do. Can you forward the contact details of the most appropriate person who I should write to. As a matter of interest I have posted this letter on the LCD TV in the patient reception area for all of our patients to see as naturally they deserve an explanation also as to why such an expensive television which is only 18 months old should breakdown. This will remain posted until I have received a satisfactory response from you. I am giving you 14 days to respond to this letter. If I don’t hear from you I will proceed with small claims action without further notice.

I look forward to hearing from you.

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