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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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Debt spiral due to account charges :s


eonone
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Hi

 

Im looking for a little advice as for the past 7-8 months I have been struggling with debt. Mainly due to spreading finances to thinly but also due to Llyods TSB bank charges. Basically I have been in a spiral of paying the charges one month which doesnt leave me enough to pay bills etc and therefore paying charges the following month :s I tried cancelling direct debits and paying them when I had the cash to stop the £35 returned dd charges, but this only meant I missed payments and have occured a default with Black Horse (pay monthly on sofa) a default with my credit card - Mastercard, and a summons for Council tax.

 

I have phone the bank a few times asking them to step the penalties at least so I can get out of this vicious circle but they always tell me they cannot help and offer me a 'Refinancing loan' (what is this exactly?) which encompasses my overdraft (£2500) and my credit card (£5000) but they will not touch the penalties...

 

What advice can u give me to stop the circle?

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eonone,

 

Welcome to the forum, you are in the right place.

 

Do not despair, you are among friends, many of whom know exactly what you have been experiencing because they have been through the same.

 

Read the FAQ's and as many of these threads as you can. If you are starting from scratch, it will take at least a couple of days to take it in but it is time well invested.

 

By following the step-by-step process you will be able to claim and recover what the bank has unlawfully taken from you. You can also demand associated defaults be removed from the credit register.

 

There is a letter in one of Spiceskull's Lloyds threads that should help to discourage charging while you make your claim.

 

Hope this helps,

  • Haha 1

Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

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Banks have previously claimed that there charges don't do this, but I beg to differ. Charges because of charges is all too common, and I was stuck in the same viscious circle for too long.

 

You might wish to 'walk away' from the existing account - that is, to open another account, even a Basic account and move any income into it asap. This protects the money you have, and you then decide who gets what, on a fair percentage basis.

 

This has the effect of starting from scratch - going back to £0 as your norm, rather than say -£2500 (overdrawn).

 

In effect it's the same thing I did, although slightly less overdrawn at the time. The basic account will not have an overdraft facility, so you can only do whatever is possible with the money you have, not theirs. It was the best move I ever made financially, going back to cash to pay for many things really does bring home it's true value.

 

You can still use DD's and S/O's and make online instant payments etc for other bills. I'm with HSBC on their Basic Account.

 

I wouldn't initially recommend a loan, since you will be paying interest on the repayment of charges that they have unlawfully imposed on you in the first place - why should you pay twice?

 

Move away, offer a repayment based only on the amount you truly owe (i.e. not the charges) and tell them the remainder is in dispute.

 

Start the process of finding out what you have been charged over the past 6 years by completing the DPA request - and have a really thorough read of the FAQ section

 

You can also speak, for free, to trained debt counsellors at the CCCS

 

Freephone 0800 138 1111

 

If you want further advice on the repayment of debts, please let me know.

 

Good luck

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Any other ideas?

 

Im mostly worrying about if I attempt to get my penalties back (of which must go into the 1000 pound mark) that they will close my account and I will be left having to pay 5000 credit card and 2500 overdraft in one go.

 

Also Im a bit concerned that I cannot see ANY LLoyds TSB mentioned anywhere in the settled accounts section of this forum, do they play hardball or something?

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Suggest you search for 'retaliatory action' on this site,

Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

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Another question...I intend to send the dpa letter to Lloyds to find out exaclty what has been charged to me (approx 2500)

 

However having a 2500 overdraft, could this mean that the possible payback will be soaked up by the overdraft in my account?

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Reading posts on this site from those who have reached a settlement suggests that a settlement sum is paid directly (presumably by some form of electronic transfer) into the account in question.

 

If this is correct, your overdraft would be reduced by the settlement sum.

 

IF matters proceed as they should, and retaliatory action is not a factor (though there is by no means a guarantee that retaliatory action will not occur) you should technically have the same facilities after your claim as before it.

 

Personally, I would look to reduce my liabilities as quickly as possible to an organisation that had caused me so much anguish, but I appreciate that circumstances and other priorities may not mean this ideal is possible.

Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

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I'm in a similar position- but am taking it as an opportunity to get out of debt :-) You're going to have to pay it back one day- think of it as one less debt leaching from your income every month......

"Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it's the only thing that ever has."- Margret Mead

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Yes I see what you mean...Also since I have a Mastercard with Lloyds TSB does this mean that I will need to include it with the claim on my current account or is it a seperate issue? Im guessing the latter...

 

Also is my Mastercard at risk when going forward with my current account claim as its maxed out at 5000 pound at the moment, and I dont want to risk them saying "we want to full amount back in 31 days or something"

 

Possible?

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You would need to keep those separate as claims.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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In one DPA request, you can request data for all accounts held with one organisation. You pay a statutory maximum fee of £10 - so, for example, you could obtain information on your Lloyds TSB current account and your Lloyds TSB MasterCard by sending only one DPA request and only one cheque (or authorisation) for £10. Whether the organisation chooses to take your £10 offer is for them to decide.

 

When you have received your information you can decide which claims you wish to pursue. If you decide not to pursue them at the same time, the information will help you decide which to tackle first. Claims for different accounts must be made separately.

 

Hope this helps,

Regards,

Bean

Lloyds TSB - 27/11/06 - £6377 paidrest with FOS

 

SETTLED

Cap One - 6/10/06 - £875

Lloyds TSB (MC) - 20/10/06 (BY DEF) £372

Hitachi Cap - Nov. 06 - £207

Citi Cards - 28/12//06 - £220

Monument - 23/1/07 - £889

Barclaycard (Mrs. Bean) - 19/2/07 £376

Opinions / advice of Bean are independent, informal, without prejudice, without liability, not CAG endorsed. If in doubt, ask a qualified professional.

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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