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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Help and advice needed re: shabbey pls.


mercedesactros
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Hi all, I'm now at the stage with abbey where I've registered my claim with the county court and Abbey have till 10th March to file defence.

Abbey have all of a sudden taken notice and responded to me by saying that I've not supplied details of how the sum of £2166 has been calculated nor have I provided my account number, incidentally I have followed the exact order of templates on the 'moneysavingexpert' site and have now twice provided Abbey with full details and printouts using the interest calculator on that site.

 

In their recent letter Abbey go on to say that I need to produce this evidence to the court and the full breakdown should have been supplied to the court when I filed the claim. They further request that I should forward the information (calculation of charges and account number) to themselves(abbey) and also a phone number.

 

I obviously don't want the case to collapse due to an admin error on my part. Has anyone experienced this?, is it just scare tactics?, should I refrain from correspondance direct with Abbey because of the court case? and should I supply the court with a full breakdown of how the figure of £2166 was reached.

Please help I know there's lots of questions there but I'm sure someone must have had the same nonsense from Abbey.

I'll be obliged if anyone can help me

K

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From what ive read on here.....you are supposed to provide both abbey and the courts with full schedule of charges when court give you a case no

Dont forget to give the phone no so they can contact you with an offer at 11th hour

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Yes, you should provide the court and abbey with yet another copy after filing your claim. As for the phone number I think it's not unreasonable to say you'd rather all communications are in writing and give them an email address (if you don't want to communicate by phone).

If in doubt read the

FAQs

 

If still in doubt - ask!

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hi merc... been reading this bout abbey saying that u have not supplied details of charges... did u send recorded.. if so did u keep reciept.... if so then u can use that. or for £2.20 u can get a certificate and a copy of who signed for it from royal mail... i have done this so i have something to back me up... good luck

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