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    • Received the claimants Directions Questionnaire today.  Haven't had anything else through. N180_Redacted.pdf
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    • I haven't heard of them asking for photographic evidence in this way before – but I don't think it will really pose a problem. Have you got a history of sending parcels which were then lost and you had to claim for? When you send your letter of claim? Was the item properly declared? Was the item correctly valued? Please answer these questions and then take at least a couple of days reading very thoroughly the stories on this sub- forum. There are lots of them. Read some of the pinned topics at the top which will explain the principles and then read the stories to see other people's experience. Post up your letter of claim in PDF format so we can see what you sent.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Everlast111 vs Bank of Scotland


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Hi everyone :)

I have successfully recieved my last 6 years bank statements from BOS and am now preparing the prelim letter to request the charges back (approx £2500)

Could somebody that has sent this letter already (im using the CAG template) to the Bank of Scotland please tell me to which address I should send it ? and to whom ?

I have looked through the site and found the BOS contacts page but dont know which person or address to send it.

 

Help would be greatly appriciated

 

Many Thanks

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Halifax Plc

Trinity Road

Halifax

West Yorkshire

Hx1 2rg

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Any opinions are without prejudice & without liability. All I know has come from this site. If you are unsure, please seek professional advice. .

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Yup. Send it to HBOS plc, Trinity Road, Halifax, HX1 2RG.

 

This is their head office. It is likely that you will, after a few weeks, get a letter from Customer Complaints from Bank of Scotland (sent from Scotland). I just kept correspondng with HBOS's head office, although I copied in the Customer Comlaints Dept and pointed out that this is a legal matter, not a mere complaint, and that the timetable I had set out must be adhered to.

 

Good luck!!!

If you need a court buddy or anymore help, please PM me!

Maria

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When it comes to issuing proceedings, make sure it is against HBOS plc, not Halifax PLC. I'd write to HBOS plc not Haifax PLC, although the address is the same.

Whoa....Maria why should the claim be against HBOS Plc ? If the account is with BoS then you should be claiming against BoS. Halifax and BoS have separate banking licences nd HBOS Plc is a holding company. If your account is with BoS then underlying contracts are with BoS and you should claim against BoS.

All comments are my personal views - if in doubt then seek professional advice. If you think i've helped then please tip my scales.

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Hi there,just thought i'd let you know that i am also claiming back from BOS and was unsure where to send my LBA, i phoned the phonebank this evening and asked where to send it and they gave me the address as being

Bank Of Scotland

Customer Complaints

Dundas House

Viking Way

Rosyth

KY 11 4UU

 

i dont know if this helps any,but im going to send my lba to that address as i dont know if halifax would deal with it.

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I claimed against HBOS plc, Trinity Road because that is what everyone told me to do when I asked on this website a few months ago.

!

 

It's too late now anyway, the claim's been made and I have got judgement in default. I will wait and see if they try to set it aside but if Stornoway is correct then many many people have claimed against the wrong company.

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Maria its great that you have won but suspect its by default as HBOS Plc didnt defend. What you are doing is akin to claiming against HSBC if your account is with First Direct (HSBC "own" First Direct) or claiming against RBS when your account is with Natwest (RBS "own" Natwest). If you have an account with BoS then all your statements, chequebooks and Bank cards etc will say somewhere on them "Governor and Company of the Bank of Scotland" - it is that entity you should claim against. I know what I am talking about here as I work for HBOS.

All comments are my personal views - if in doubt then seek professional advice. If you think i've helped then please tip my scales.

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I succesfully claimed nearly £7000 from BOS using the Trinity Road address. I wanted to use MCOL due to the size of the claim and needed to take the action with an English based address for both claimant and Defendant.

 

Worked a treat for me.;)

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