Humpty Dumpty's reply to DPA request??

[rosco1977]

Hello All

 

I sent a DPA request to EGG using the standard template. I sent £10 as stated in the letter. However, I received a letter from them on the 4th May asking for proof of ID.

 

"Identification

 

Any of the documents listed below may be used for this purpose:

- A bank, building society or credit card statement

- A store card or catalogue statement

- A utility bill

 

The document must be an original, not a photocopy, and dated within the last 3 months. It must show your full name or first initial and surname and your current address. All documentation will be returned to you. If you are unable to provide any of the above items, please attach a letter confirming your identity. This must be an original, typed on headed paper, dated within the last three months and authenticated with an official stamp if applicable. It should be from your employer, solicitor or other professional body or person."

 

I therefore sent them a bill for my Orange mobile phone. However, I received this back with another letter saying that they are "unable to carry out your request because you have not provided the required identification document(s).". This letter now only shows the 3 items as bullet pointed in the above statement as being acceptable forms of ID and asks me to fill out "the form" and return these items using the pre-paid envelope.

 

There is no form or pre-paid envelope...

 

I also remember seeing somewhere that the fact that my address that I am using to correspond with them is the same as the one they hold on their system for my account should infact verify that I am said person. Unfortunately I can find this thread again so can't use the advice or template that was given. I also don't have any utility bills, store cards or catalogue statements for this address and I don't want to send other banks details to them.

 

Any advice would be much appreciated on this matter.

 

On a side note is the 40 days still ticking??

 

Many thanks in advance

 

Rosco1977

[alanfromderby]

Unfortunately they have discovered another delaying tactic.

 

They can demand ID within the legislation, and the clock starts from when they receive it. The only thing I would say is if they waited more than about 10/14 days before asking for the ID, you could claim that they were trying to stall your request, and threaten that you will contact the IC.

[dinghy]

When I contacted Egg, I always did it through their online secure messaging service. If they then request ID you have a sure fire complaint to publicise because that is then them effectively saying that they don't trust their own secure messaging system. If not strictly within the DPA surely this would be highly embarassing for them...

[rosco1977]

I've just sent the following email via their Secure Messaging Service. Thanks for the advice dinghy.

 

********

Dear Ms Jenny Gordon

 

Further to your letter dated 10th May 2006 I am writing to you via your Secure Web Messaging service to confirm that I XXXXXXXXXXX of XXXXXXXXXX wish to confirm my identity for the purposes of my written request for a Subject Access under the Data Protection Act dated 26th April 2006.

 

Details on your own website state that I can use the Secure Messaging Service to request this service as quoted below.

 

"What products and services can I use secure messaging for?

You can communicate with us using secure messaging about all of our products and services, even ones you don't currently hold."

 

As the address that I require the DSIR to be sent to is the same address that you currently hold on your files in relation to my accounts, and the fact that I provided an original Orange PCS statement showing my name and the above address following your letter dated 4th May 2006, and the fact that I have responded to both your letters of inquiry for validation of identity, and the fact that I am using your own secure messaging system which verified my person at login, is more than enough validation of the fact that I am the one and the same XXXXXXXXXXXX who resides at XXXXXXXXXXXXX.

 

Please therefore continue with the DSIR that I submitted as requested. I am taking this email as more than satisfactory verification of my person and you have 40 days from this date,16th May 2006, with which to comply. Failure to take this email as such verification of my identity and my address will be seen as yourselves effectively saying that you don't trust your own secure messaging system, a matter with which I will happily take further.

 

Kind Regards

 

X

 

***********

 

I'll sit and wait to see what happens!!!

[rosco1977]

It seems to have worked. The cheque I sent to egg was cashed today!!

[rosco1977]

This topic was closed on 10 March 2019.

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