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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Thank you Sainsbury's


sallysas
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Thank you. In the spreadsheet do I deduct the amount at the relevant date as it would be inaccurate for the outstanding amount. I thought it might be a idea to put a copy of my rejection letter in just to demonstrate I didn't accept their offer - what do you think. And point 4 concerning my legal basis do I just list the relevant part of my POC.

 

 

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I would just deduct the amount paid from the amount claimed. You don''t need to bother about when it was paid (IMO anyway)

 

On point 4, I would jsut send them the elevant bit of your POC. Make it clear that the interest you are reclaiming is interest they levied on the charges and is therefore an integral part of the money they have unlawfully taken from your account.

 

 

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Unless anyone thinks the following is a load of rubbish I reproduce the reply I will be sending off to court at the weekend. Legal basis is taken from POC which I have not published here.

 

1. I can confirm that the defendant paid £xxx.xx into my account on xx/xx/08 which I accepted as part-payment only and authorised the defendant to remove from my account if so wished. I enclose a copy of this letter for the court’s information. This leaves the amount claimed as £xxx.xx as at xx/xx/08.

 

2. Updated spreadsheet showing interest outstanding. This is the interest the claimant is reclaiming which the defendant levied on the charges and is therefore an integral part of the money the defendant has unlawfully taken from the claimant’s account.

 

3. Spreadsheet showing 8% in the alternative to the compound interest claimed by the claimant.

 

Weathr report is looking good for N Wales and Forest of Dean next week. I just have to get out of Brum on Friday afternoon on the M6. Oh well, it must be done.....

 

 

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  • 3 months later...

Getting closer!!!!! I filled out the AQ, posted it and it then went missing so I submitted it again. Received the following from the court.

 

Order made by DG xxxxxx in boxwork on xx October 2008.

 

Order

The Defendant shall within 28 days of the date of service of this order file and serve clarification of the basis on which they defend the claim for interest bearing in mind the contents of the Claimant's response.

 

It has to be referred back to the judge when they respond or the 28 days are up. Am I nearly there people? No cash but it will reduce what I owe by a few hundred.

 

 

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  • 3 weeks later...

Getting closer now. They changed solicitors who have written to me today offering me half the amount outstanding with 8% interest on top (only £0.17) stating they are anxious to settle but this is a settlement on a commercial basis only. I think I will remind them that they charge compound interest - not simple - as stated in my POC. They are also disputing Sempra applies. Nice try, they will have to fund the shareholders bubbly some other way - or do I mean the bonuses?

 

 

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  • 3 weeks later...

They have written to me again allowing me a further 14 days to accept their offer as they regard my claim for compound interest to be misconceived and with no basis in law?????? Wot? I have till Wednesday to accept otherwise they will defend the remainder of the claim. I don't really feel like replying to this as I won't be able to show this letter in court. Any thoughts?

 

Their defence seems to hinge on the fact that they refunded £353 back in May which included the statutory interest so I am not entitled to any interest after May. As I have been claiming compound interest throughout I made this plain in my defence that I accepted this as part-payment only. They also want proof of where I got my interest rate from, but I feel any rate is justified in terms of compensation and I did obtain this figure from their webpage.

 

 

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  • 2 months later...

The solicitors rang this afternoon at 17:00 (they seem really keen to talk to me). Would I accept a part-payment of the amount outstanding otherwise they will inform the court that I have refused their best efforts to reach an reasonable solution and they will argue the outstanding amount I don't accept in court with their legal costs on top. He wasn't willing to give me a figure - so I said I would forget the odd pounds and accept £300 otherwise I will leave it up to the judge. He's going to put it in writing............

 

We shall see, we shall see.

 

 

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  • 2 weeks later...
  • 2 weeks later...

My cheque for the hearing fee arrived too late so the court threw it out. Is there any point my applying to have it reinstated or is this throwing good money after bad? I can't find the letter from the courts now but it talked about the bank being allowed to have costs if I reapplied? Any idea what I am talking about.

 

 

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  • 3 months later...

Talk about not being organised!!!!!!!!!!!!

 

Since the last posting I paid the fee and have heard nothing from the courts since. Am I right in thinking it was going to be reactivated and put back into the court system?

 

Since then I have come to an arrangment with Sainsbury's to settle 1/3 of the debt over 6 months and that's the end of it. That being the case can I still amend my POCs (as it talks about penalties) and carry on via the courts? I can't see there being any comeback - any thoughts?

 

 

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  • 1 month later...

Sally

 

It epends on the terms of your settlement with Sainsburys. If it is a full and final settlement, I think that means you cannot proceed; similarly if the settlement included the penalty issue at all. Otherwise, you may be able to, but I wouldn't want to advise without knowing all the circumstances in detail

 

 

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Long time since we spoke - good to hear from you. Not what I wanted to hear but that is what I thought. (Musn't be greedy now.)

 

I can't find the letter they sent confirming settlement figure so I may just ask for a duplicate to be on the safe side.

 

 

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