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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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That's a beauty PD I like that one! LOL :D

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(including scottish ones johnny - are you game?)

 

I was born game PD!!!!!!!!!;)

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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They're great PD - I just love Glesca' humour! :-D :-D :-D

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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laff thur wee soaks afe pd if you please

 

I see you parliamo Glesca quite weel yersel, Hen! :-D

 

That looks a bit funny with a John Wayne avatar!! :razz:

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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aye sun it dis but nevermind,yeraweestoaters oyerur..........

 

 

Ochyernosaebadyersel, malass! ;) seesaweexfaeye!:)

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Let's see if Auburn knows that one! ;) If not I'll tell you when you're older PD :D (about a day older!) :razz:

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Well Done!

 

The second part is : Can I have a little kiss from you? ;)

 

Night-night PD x

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Touche, Pete! You win - for now! (Laffin too!):-D :-D

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Many congrats on your extra spot PD! :) Pity you can't get pink ones to go with your avatar..........

 

 

PS. The translation was for a reply to Auburn anyway ,but you can take your place in the queue if you like :cool: :cool: ( Really Laffin !!) :lol: :lol:

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Hi, Pete and Freaky,

 

Have I missed some movement on the Lloyds front (is there a link?) or is it just speculation from financial gurus? :confused:

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Wow! That's pretty heady stuff if it's true , guys!

It has a ring of truth in that, if a bank thinks that it can steal a march on the others by 'giving in' - it'll go for it.

 

As has been mentioned, they must be losing a bomb in 'product sales' - 'cos you can't sell to irate customers.

 

Also, although they may lose interest on their 3.5 billion - they won't have to pay out for so long at our 'minimum' of 8% per item

 

It may also be that the courts may allow claims to go back over the six years from when the claim started, because the banks have wasted courts time - AND LOST!!

I would also venture to suggest that if Lloyds goes for it, - it will be like dominoes - they'll all have to follow suit and vie for who can quote the lowest 'fair charge'.

 

Competition and CAG would win the day!

 

Thanks for the link Freaky, it's got my mind ticking over again............:)

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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It may also be that the courts may allow claims to go back over the six years from when the claim started,

 

Sorry, what I meant there was - if the court case drags on through apppeals etc and they still lose , the court may allow claims which were 'in the mill' at the beginning to go through without applying the time limit.

 

Does that sound better? :)

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no he still messes about at 2am :rolleyes:

you can be very sensible indeed and you are when you need to be.

 

I know I've said this before PD but are you sure you're not........ No you can't be .......... are you????????? LOL :D :D

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Johnny as your playing John Wane this week I think I'll revert to American Law and plead the 5th amendment :-)

 

I'm sure Latty and I will let you plead the 5th Amendment, Pete - when you learn how to spell WAYNE......... (Laffin fit to bust!:D )

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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no i'm not johnny!!

 

Sorry, PD - I just couldn't resist it - you sounded so knowledgeable about his nocturnal habits...........;)

 

Just noticed - Congrats on your "2000th" (post that is :-))

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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I was protecting you honour there

 

PDs not a judge is she pete? Laffin :D

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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then I will go back to pleading the 5th amendment

 

pete

 

You're a right pleader , aren't you? :D :D Laffin too!

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Johnny shes a woman therefore Judge, Jury and Executioner

 

I realised that about a millionth of a second after I hit the post button :rolleyes:

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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You are the third person - there's Pete and me and you!:rolleyes:

 

Oops sorry PD - just realised it's YOUR thread :oops:

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Night -night PD & Pete - I'll leave you to it :D

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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That's what happens when you get a good sheriff, Pardner! ;)

 

Us Scots have got sensible laws and lawmen - maybe we should all transfer our cases to Inverness for Sheriff Pyle!

 

Good for him - he's not fazed by distant(in both senses) court actions - a breath of fresh air there ,Freaky, thanks!

 

PS - Good morning PD

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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You need all the beauty sleep you can get! (according to Johnny and Pete! I would never have suggested such a thing)!:grin:

 

You traitor ,Freaky! Anyway, to quote a phrase " I would never have suggested such a thing!" Must have been Pete, he was still chatting up PD when I turned in last night! ;)

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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They're great PD! Have copied and will send to my friends - (well that's 2 copies anyway, before someone says it for me!) :rolleyes:

 

Bet he did, Auburn!

  • Haha 1

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Is that 8% then Auburn??? :rolleyes:

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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Well spotted Auburn, I'm keeping it for the world cup series (for when Scotland win it! ;)

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Advice & opinions given by johnnymitch are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

 

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