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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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unique result from nat west! ** WON **


alexjayne
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I started reading all the posts on this site from middle of December, so i knew when i made my claim that it would probably reach the court stage, so i found it totally unbeliveable when after first letter they settled in full and money in my bank within days! I am still not sure why they have as quite a large amount and the usual pattern is that they dont, however it does show that sometimes it can be a very quick process. This is a brief summary of what happened. I sent of my data disclosure letter by recorded delivery on Dec 28th, i then received 6 yrs complete statements on Jan 18th. I sent of my 1st prelim letter with a spreadsheet of my charges and requesting £2,396.00 plus £724.00 in overdraft interest. Total £3,120.00. I sent this by recorded delivery on Jan 21st.I then received letter from Nat West dated Jan 31st saying how sorry they were that i was unhappy etc and then on next page the following "However, having reviewed your case and as a gesture of goodwill and without admission of liability or error, in this instance we are prepared to offer the amount of £3,120.00 paid direct to your account. To accept this offer in full and final settlement of your complaint please let me know by completing the attached form and returning it to us in thr prepaid envelope provided." I sent form back the same day and money was paid into mt bank account three days later!!!!!!!! I did not get 8% as this is only added on at court stage, but cant think this is why they settled so quick. I am know trying to claim back from purple/ocwen/i group sevicing/ GE Loans, they keep changing their name. I sent of data letter same day as Nat West and they have ignored me so today sending of 7 day letter seeking Court action. I know this is probably the worst company on this site to deal with but i shall not give up!!

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:) hi

Just wanted to say Congrats on getting all ur money back!

 

I hadn't even heard of this forum but my friend had been using it. She gave me the first template letter to claim the money back so I sent it, thinking I would have to go through the courts and they settled in full straight away!

 

I think Natwest are giving up the fight now, more and more people are getting all the money they have been charged back quite easily. Don't know why other banks don't follow suit!

 

Good luck to all you other Natwest claimers! :)

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I have had a similar experience, being offered on Saturday £1,960 in charges (the full amount asked for) after 14 days.

 

Anyway from comments on other sites, I have been advised to take the money which I intend to do even though I didnt ask for interest.

 

*So another £1960 won!*

 

Sounds like Natwest are so snowed under with cases they just want to clear them and as a result are paying up quickly. I look forward to the money.

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