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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Car Deposit


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Advice needed people. I paid a deposit for a car this weekend which I had every intention of buying. However, while completing the paperwork for the loan, I was told that my application was being rejected, despite being accepted verbally. So, tried a few other places and they shunned me too!

 

So, I phoned to cancel the car (which causes problems as my present car involves spending good money after bad - another £700 required next month on top of the £533 paid this month for the MOT and service so it would be cheaper having a new one!), and was told that the deposit was non-refundable.

 

Nowhere on the document I signed does it state that the deposit was non-refundable, and neither was this stated by the salesperson. What's worse is that the deposit was made by someone else on my behalf so I really could do with getting it back!!!

 

Would be grateful for any advice!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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I'm assuming the car was being purchased via a dealer, so the first step would be to scrutinise any paperwork you have to see if it mentions the deposit is non returnable or not. Once you have done that, it would be time to contact the dealer. Who have you spoken to there?

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When you enter into a contract to buy goods, it becomes legally binding once you have made the offer and the seller has accepted your offer to buy.

 

Now that you can no longer buy the car, admittedly through no fault of your own, you are in breach of contract and liable to pay damages.

 

The trader can withhold a reasonable amount of damages to cover his costs. This may include loss of profit.

 

However - and this is a bit tricky to prove - if he sells the car reasonably quickly to someone else for the same price that you offered to pay, then his losses are negligible and he should return the majority of your deposit to you.

 

Getting proof is always hard though. And if he doesn't sell the car for another six months, you have the issue of overheads in keeping it there, keeping it running, taxed (if necessary) etc. which would all count as his losses from losing the sale to you.

 

Basically, he is entitled to claim for his losses. He will need to quantify these losses. If he mitigates his losses (reduces them, i.e. by selling the car on), then he has to pass these reductions back to you. He cannot make more profit than he would have expected to from the same car.

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Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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Good news - they gave me my deposit back. Very happy as I was worried that the £500 had gone :D for the family car dealership!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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Well done

 

Im interested to know who the dealer was - it happened to me.

 

Put £500 deposit on car agreed to pick it up in a fortnight - despite being told finance had been approved.

 

Went to collect the car, they told me that the finance was no longer valid and they couldnt find another company to give me any (why - is anybodies guess) so they kept my £500 deposit.

 

Trading standards were like a wet weekend about it - and unfort wasnt that clued up on the small claims court way back then - it was a big scary place that cost a lot of money.

 

So we lost our cash - so good on you!!!

 

Incedentally - we had also borrowed £300 towards our deposit, and then had to borrow a further £200 for another deposit against another car somewhere else where they had no problem in getting finance for us!!!

Allyxia

KEEP FIGHTING FOR YOUR MONEY - EVEN WHEN IT GETS TOUGH

The Banks are somewhere which lends you an umberella when it is sunny, and takes it away when it rains

 

HSBC £1200 - Settled in Full

Cap 1 2 X £100 - Settled in Full

Nationwide £1641 - Settled in Full inc Default and CCJ Removed by Court Order

NatWest £2215.60- Settled in Full and Removed Default Natice

Woolwich £3690 - Settled in Full

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I got lucky with that one - it was a family run garage who have a very good reputation for customer car. I guess would definitely buy a car from then in future now which I guess is their ploy!

Bank and credit card reclaims - £9,806

Sainsburys CCA non-compliance with FOS;

Natwest reclaim of £340 in progress;

Egg credit card reclaim in progress

 

 

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