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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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T Mobile/Westcot debt collectors


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Hi, Can anybody give me some advice,,,,my son has lost his job and is now on benefits for severe depression......he has outstanding bill, almost £400 with T Mobile who would not negotiate his bill but insisted on full payment even though he offered £50 a month extra on top of his 'new contract' till it was paid,,,which incidentally is the reason his bill was so high because he took a cheaper tariff but they didn't advise him that he would be paying full high premium till the new contract date started,,,,approx 3 weeks......he didn't realise this, so now we have a situation where they have said this debt is going to Westcott debt collectors (are they part of T Mobile) and they have called the house this morning looking for my son......he is very worried that this will give him bad credit as he has always been very good with bills......can somebody help.....he is so depressed and cant cope :( ,,,,,he has also got to deal with bank and barclaycard tomorrow.........phew

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Can't offer much help but if you post on the Telecoms forum, those with infinitely more knowledge than me will be able to help.

 

Good luck

 

Spot

Spotnot v MBNA and their nasty solicitors (on behalf of my friend)

 

If I have helped in any way, click my scales.

 

Remember, we were all newbies once!!

 

When you win, donate!!!

 

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Wescott are Debt Collectors and other than in the sense that they either buy the debt from T Mobile or they attempt to reclaim it on behalf of T Mobile they are not the same company.

 

If T Mobile do send this debt to Wescott they are likely to register a default which will affect your Son's credit rating, the ammount is reasonably small and if settled quickly won't adveresly affect it.

 

I'm afraid I also don't really know how T Mobile operate with arrears but £50 per month for a £400 debt seems very reasonable to me I'm not sure why they would need to send this to Wescott.

 

As for not advising him on the tariff you might be able to claim this again i'm not really sure and someone else will certainly be better informed. If you do start getting letters from Wescott then simply offer them the same as you did T Mobile (providing he can afford this). They are very unlikely not to accept this. Read around some more the procedures are very simple (sorry can't post them now have to go back to work soon), if they have added charges to the account then you can claim these back and may also mean that a Default can be avoided.

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Hello can somebody help me please,,,,,my son changed his tariff with t mobile to a new cheaper one,,,,what he didn't realise is that this new cheaper tariff didn't start till approx 3 weeks later so this resulted in a bill of approx £400,,,,,when he called t mobile they wouldn't accept his offer of £50 a month on top of his bill until fully paid, disconnected his phone and insisted 'all or nothing',,,,, and have now sent letters from a company called Westcott.....my son is now off work, lost his job,,,is severely depressed due to unrelated matter but I am very concerned as his credit has always been good and obviously he doesn't want any defaults on his credit file......what can we do? Can anybody help or advise us,,,,,Westcott keep phoning the house:confused:

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Wescott are they debt collection agency?

Did you put in writing the offer of £50 pcm to t-mobile?

When your son changed his tariff did he recieve new terms and conditions?

if the answer to the first question is yes then they may have already defaulted him, send for credit reports to see, and in the mean time the dca will accept a lot lower payments than what you previously offered as he is now out of work, and would have paid very little for this debt so you could ask for a settlement figure of around say 40% to start with, they may accept around 50% but make sure this is accepted as full and final acceptance in your letter to them.

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  • 1 month later...

Customer Services

Hatfield Business Park

Hatfield

Hertfordshire

AL10 9BW

Lloyds TSB (C.Acc) **WON - Fully Settled**

NatWest - £1367.96 - N1 Filed - AQ Compl

Lloyds TSB - Select Loan PPI - £4629.52 - N1 Filed - Settlement rejected

Lloyds TSB Credit Card - £373.48 - N1 Filed

MBNA Credit Card - £791.52 - N1 Filed

Capital One - £746.67 - N1 Filed -** Settlement awaited **

Halifax Credit Card - £836.12 - N1 Filed

Paragon Personal Finance - S.A.R 15/12/2006

Littlewoods - £834.43 - N1 Filed

Barclaycard - £1145.00 - N1 Filed

My Wife:

Natwest Current Account - £1197.98 - N1 Filed at Court

Capital One - £1150.94 - N1 Filed - **Settlement offer rejected **

Littlewoods - £1405.48 - N1 Filed

8-) PROUD TO BE DEALING WITH MY DEBTS! 8-)

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