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    • its not about the migrants .. Barrister Helena Kennedy warns that the Conservatives will use their victory over Rwanda to dismantle the law that protects our human rights here in the UK.   Angela Rayner made fun of Rishi Sunak’s height in a fiery exchange at Prime Minister’s Questions, which prompted Joe Murphy to ask: just how low will Labour go? .. well .. not as low as sunak 
    • From #38 where you wrote the following, all in the 3rd person so we don't know which party is you. When you sy it was your family home, was that before or after? " A FH split to create 2 Leasehold adjoining houses (terrace) FH remains under original ownership and 1 Leasehold house sold on 100y+ lease. . Freeholder resides in the other Leasehold house. The property was originally resided in as one house by Freeholder"
    • The property was our family home.  A fixed low rate btl/ development loan was given (last century!). It was derelict. Did it up/ was rented out for a while.  Then moved in/out over the years (mostly around school)  It was a mix of rental and family home. The ad-hoc rents covered the loan amply.  Nowadays  banks don't allow such a mix.  (I have written this before.) Problems started when the lease was extended and needed to re-mortgage to cover the expense.  Wanted another btl.  Got a tenant in situ. Was located elsewhere (work). A broker found a btl lender, they reneged.  Broker didn't find another btl loan.  The tenant was paying enough to cover the proposed annual btl mortgage in 4 months. The broker gave up trying to find another.  I ended up on a bridge and this disastrous path.  (I have raised previous issues about the broker) Not sure what you mean by 'split'.  The property was always leasehold with a separate freeholder  The freeholder eventually sold the fh to another entity by private agreement (the trust) but it's always been separate.  That's quite normal.  One can't merge titles - unless lease runs out/ is forfeited and new one is not created/ granted. The bridge lender had a special condition in loan offer - their own lawyer had to check title first.  Check that lease wasn't onerous and there was nothing that would affect good saleability.  The lawyer (that got sacked for dishonesty) signed off the loan on the basis the lease and title was good and clean.  The same law firm then tried to complain the lease clauses were onerous and the lease too short, even though the loan was to cover a 90y lease extension!! 
    • Northmonk forget what I said about your Notice to Hirer being the best I have seen . Though it  still may be  it is not good enough to comply with PoFA. Before looking at the NTH, we can look at the original Notice to Keeper. That is not compliant. First the period of parking as sated on their PCN is not actually the period of parking but a misstatement  since it is only the arrival and departure times of your vehicle. The parking period  is exactly that -ie the time youwere actually parked in a parking spot.  If you have to drive around to find a place to park the act of driving means that you couldn't have been parked at the same time. Likewise when you left the parking place and drove to the exit that could not be describes as parking either. So the first fail is  failing to specify the parking period. Section9 [2][a] In S9[2][f] the Act states  (ii)the creditor does not know both the name of the driver and a current address for service for the driver, the creditor will (if all the applicable conditions under this Schedule are met) have the right to recover from the keeper so much of that amount as remains unpaid; Your PCN fails to mention the words in parentheses despite Section 9 [2]starting by saying "The notice must—..." As the Notice to Keeper fails to comply with the Act,  it follows that the Notice to Hirer cannot be pursued as they couldn't get the NTH compliant. Even if the the NTH was adjudged  as not  being affected by the non compliance of the NTK, the Notice to Hirer is itself not compliant with the Act. Once again the PCN fails to get the parking period correct. That alone is enough to have the claim dismissed as the PCN fails to comply with PoFA. Second S14 [5] states " (5)The notice to Hirer must— (a)inform the hirer that by virtue of this paragraph any unpaid parking charges (being parking charges specified in the notice to keeper) may be recovered from the hirer; ON their NTH , NPE claim "The driver of the above vehicle is liable ........" when the driver is not liable at all, only the hirer is liable. The driver and the hirer may be different people, but with a NTH, only the hirer is liable so to demand the driver pay the charge  fails to comply with PoFA and so the NPE claim must fail. I seem to remember that you have confirmed you received a copy of the original PCN sent to  the Hire company plus copies of the contract you have with the Hire company and the agreement that you are responsible for breaches of the Law etc. If not then you can add those fails too.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Zoomraider vs. Intelligent Finance


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Have just been looking into how to use MCOL as my final deadline to IF is up on 1st February and noticed this section on their website.

 

Money Claim Online is suitable if:

spacer.gif

icon_dot.gif Your claim is for a fixed amount of money (no more than £99,999.99)

icon_dot.gif Your claim is against no more than 2 defendants

icon_dot.gif You have an address in England or Wales where documents can be delivered

icon_dot.gif All defendants have an address in England or Wales where documents can be delivered

icon_dot.gif You have an e-mail address

 

 

Does this mean that now that IF have a postal address in Edinburgh that it isn't possible to use MCOL to make a claim against them???

 

 

 

Included full history of my claim below -

 

 

 

FOURTH POST

 

 

 

What do i do now????

I have received a reply from IF to my initial letter, content below, dated 11 January.

 

"Thank you for your communication of 30 December 2006, regarding the issues raised in respect of your Intelligent Finance Plan. We are sorry you are unhappy with our service.

 

A Service Quality Consultant will investigate your concerns thoroughly and will inform you of the outcome as soon as their investigation is complete. I have enclosed a copy of our complaints leaflet that explains how we deal with the concerns customers have with Intelligent Finance, for your information."

 

The 2 weeks of my initial letter is now over.

 

Should I send the second (threatening) letter now, or should i wait for them to inform me of the outcome of their "investigation"?

 

Please help!!!

 

REPLY

 

Re: What do i do now????

 

 

there will be no investigation or an outcome, so send the letter.

 

 

 

also, stick to one thread so people can see what steps you've already taken.

 

 

REPLY

 

Re: What do i do now????

 

 

In the template for the second letter it has a space to insert the name of the court, what name should I put?

 

 

REPLY

 

Re: What do i do now????

 

 

which letter have you sent so far, the subject access request or the prelim approach for repayment?

 

 

REPLY

 

Re: What do i do now????

 

 

Have sent both, received reply to S.A.R - (Subject Access Request) request at end of december, sent prelim approach on 30th december and received response as above. Am now sending threatening letter but don't know what court to put in letter as below.

 

 

 

"This is based on the Unfair Terms in Consumer Contracts Regulations, as I believe these default charges are unfair and not proportionate to your costs, and therefore the [iNSERT NAME OF COURT] court will rule in my favour. "

 

 

 

What court should i put???

 

 

REPLY

 

Re: What do i do now????

 

 

so this is your letter before action (LBA)? where are you copying it from because mine doesnt contain that text

 

 

REPLY

 

Re: What do i do now????

 

 

Right, have found different template now, don't know where I got the other from! Letter before Action now sent, and hopefully in 14 days time I will be £1300 the richer.

 

 

 

Looking over my schedule of charges before sending it off I realised that in one month they charged me £120 altogether!!

 

 

It's just obscene, really.

 

 

 

I think they deserve everything they've got coming to them!

 

 

 

THIRD POST

 

 

IF Change of Postal Address

Not sure if anyone has mentioned this but Intelligent Finance have just changed their postal address.

 

The new address for correspondance is

 

Intelligent Finance

P.O. Box 17316

Edinburgh

EH12 1AY

 

They do say that any correspondance recently posted to their old address will reach them.

 

 

 

 

 

 

SECOND POST

 

 

Finally received List of Charges!!

Well, on the fortieth day from having sent my S.A.R - (Subject Access Request) request I have received the reply. Talk about cutting it fine!!! Also received my cheque for £10 back. Unexpectedly, because I had included my plan number as well as my account number, I received details for all my accounts in that plan, current account, credit card and my loan account which was closed last year, so that's a bonus!

 

Total charges come to £1371.

 

Have today sent my preliminary request letter, so now have to do some more waiting to see what happens.

 

 

 

 

FIRST POST

 

 

Started my IF claim today! Can I claim for closed accounts?

Have just posted my S.A.R - (Subject Access Request) letter, looking forward to reply. Can I ask for details of accounts that are no longer open? I had a loan with them at one point. I became ill and have been unable to work for three years now. There was a period of about six months while I was sorting out benefits and things and during that time I was getting barely enough money to live on, however IF never stopped charging me for each missed loan payment and so debt situation spiralled, getting worse every month. Am overjoyed to think I might now be able to make them pay for the stress they put me through at the time in my life when I was least able to cope with it. Anyway, I paid off the loan about 18 months ago, can I still claim back the charges?

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I used the HBOS address for Bank of Scotland claim. They're all the same company so they can't argue with it! Also used HBOS address for my mum's BOS claim and she got all her money back from them :D

A+L - £950 settled in full.

 

Bank of Scotland - MCOL filed 9 Jan for £1500

 

Bank of Scotland (for parents) - £5000 settled in full October 06

 

Bank of Scotland (mum's account) £1900 settled in full November 06

 

Intelligent Finance: DPA non compliance sent 26 Jan

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OK, am starting my claim on mcol. Have entered my paragraph detailing how much i am claiming for and asking for the 8% interest.

 

Question, when it asks for total claimed to calculate the court fees should I put just the amount of the charges or the charges plus the 8% interest which I am also claiming?:confused:

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Did you send the 'Letter Before Action' letter after receiving the "sorry you're not happy with our service. . . will we carry out an investigation" response from I.F.?

 

I've just got that one back from them and am now wondering what to do next.

 

Good luck with your claim.

 

Stuarto

:)

Bank Charges:

First Direct: £250 settled at Prelim stage 3.4.07. :-)

Intelligent Finance: £798 settled at Prelim stage 1.6.07. :-)

Woolwich: £1178 settled at Prelim stage 20.7.07. :-)

 

PPI:

Barclaycard: £1103.67 settled at S.O.C. stage 2.8.11. :-)

Credit Card Charges:

Barclaycard: £926.38 settled at S.O.C. stage 4.8.11 :-)

 

Thanks CAG and all those who've helped me on the forums.

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