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    • Make sure the WS is sent 14 days before the hearing. You can e-mail the court theirs.  In the subject line put the case number, the names of the parties and "Witness Statement".  Obviously click on "Return Receipt". Send Simple Simon his by 2nd class post - all VCS are worth - and get a free Certificate of Posting from the post office.
    • The outlet is in Camden Town and was set up in 2006, a year after my husband established the business, in addition to selling at exhibitions, online, shows, events, and having licensing agreements in some places overseas.  The only thing I have stopped doing since I got ill is the physical stuff, which I’m working on. The business has not changed name or anything like that either. I’m not sure where the original contract with Camden is but the management must still have it. My husband died in Jan 2017, and until Sept 2018, I would take the stock in every week; after that I was sending it in by post. I went in now and then when possible to re-do the display but that was about it. No one had access to any files until 2020. Moved house in 2020 thought would have to pull it all, Covid had just hit as well. The person in question said he would be interested in taking over and paying the rent etc. so I said I would let him sell the pictures for nothing as long as he would ‘keep it warm’ for me.  Obviously, everywhere was closed for lockdown. During this time I was working out how to go forward.  In May 2022 I told him I couldn’t  give anything away for free anymore, and put in place the wholesale agreement.  I’ve disregarded any discrepancies from before this date. I sent over the jpgs electronically, so I’ve still got them too. He hasn’t got any original files like .psds negatives or memory cards etc, I’ve got proof of all ownership/copyright. A co-op is whereby a small number of neighbours work on a rotational basis so they each of them can have time off, that way everyone doesn’t need to be there at the same time, he had never been an employee of mine.  The only reason I allowed him to have the files in the first place as I didn’t want to lose that side of the business.  It’s a good, constant source of income. However, the rent was becoming crippling as I believed there was something fishy going on well before this as there’s so much cash dealt with there, and I couldn’t go in regularly in person, and I’m sure sales weren’t being recorded properly and cash was being pocketed. My husband was too busy to be doing any stock control properly, he wasn't really into paperwork, and the guy who was ‘helping’ me after my husband's death, was making things very difficult for me to implement a solid stock control system by refusing to co-operate on simple things like using email etc. which I thought was a smokescreen, so I severed ties with him just before I made the agreement in question. I sent about 100 images, jpg files, sent via We Transfer. I’ve got the confirmation of which files were sent with dates. I will have to go through closed bank accounts and previous tax returns to get a proper estimate.   Before I made this agreement, I was selling retail there, this is a wholesale agreement so I’ll have to do some calculations but it is definitely in the thousands.  I haven’t got his his home address, and I don't think he's got any sizeable assets. I’m also worried that he might send the files overseas and start selling them there. I know he’s not stupid enough to sell them online. He knows for sure how serious this is, but he’s been chancing it and thinks I’m stupid, if not soft and stupid. I don’t know if this would work but I am thinking that when he does contact me, I tell him we need to talk, tell him I know what he’s been up to, and strongly urge him not to order any more prints from wherever he is having them printed because it will make things much worse for him if he does. Then when I do tell him about the gravity of the situation, maybe a few days later, I think it will scare him into complying because the consequences definitely trump the few quid he thinks he is saving by getting his own printing done. Tell him an amount that I want back for lost revenue, and make it clear that if he doesn’t destroy the files and if I find out he is still doing it at any point down the line, I will seek prosecution for copyright infringement and fraud, which I will. I don’t know how I can enforce any of this without involving the courts though. I will be able to tell, though, and he will know this. And the only reason I am doing this now rather than before, is that I couldn’t prove anything until now.  It was screamingly obvious from the beginning though, as he wasn’t ordering enough from me to pay the rent, let alone make a profit. If I decided to come down like him lie a ton of bricks straight away, how would I go about a cease and desist, would I have to get one from the court? And what do I do about the stock he currently holds? It has also occurred to me that he might file for bankruptcy or similar if things get heavy, where would that leave me? I could put the feelers out for a brand-new person to take it on, obviously without giving them access to files, that is an option. But that comes with its own set of issues. Also, would there be any implications for me, if I kept quiet for now? Let him order again from me as if nothing has happened, as it will be any day and I want to get all my ducks in a row first ideally….   Thanks again
    • I’ve also just realised their online website they’ve got 12 photographs of my vehicle, including close ups of the inside?? Not sure why that’s relevant.  The time stamp on the first photo is 13:57, the PCN incident time is 14:12. 
    • I’m tempted to send a letter to the company outlining the reasons why I think their PCN is illegitimate. I guess will technically be an appeal.  Their documentation states they won’t discuss over phone, I also don’t want them to have my email address.    re signage on entrance, having looked at land registry, the whole road is private, and when you turn into the road off the highway, there is a sign on the lamppost about 20m in, again not noticeable and on the other side of the road.  I feel like I am in a difficult position with this, I understand that I may have a good chance of not having to pay, but at the same token the stress this is already causing me makes me feel like it’s not worth the £60!
    • Well done with the photo. Of course the signage is insufficient.  PPM are not interested in competent management of a car park, they are interested in catching drivers out so they can issue their PCNs. For a start, according to their trade associations' Codes of Practice, they are supposed to have signage at the entrance. Any e-mail reply from the company and whether they will/won't/can/can't get the invoice cancelled?    
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Rustmonkey-vs-Barclays


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Hi,

 

My names Craig and I'm a newbie.

 

I have saved the FAQ's ready to print out.

 

I have completed my Data Protection Letter complete with (member of the Consumer Action Group) next to my name. hopefully this will make them sit up and take a bit of notice.

 

Letter will go off this week by recorded delivery. I will also open a parachute account.

 

Let the battle commence.:)

 

I will obviously need some help along the way and I will definately be keeping you all up to date on the proceedings as they occur.

 

Thanks:rolleyes:

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Okay,

 

The SAR has gone in the post "special Delivery" complete with cheque. Should be there by 13.00hrs tomorrow. Then the 40 day countdown begins.

 

I have also created a folder for keeping copies of the letters I send and letters I receive. I have a telephone log set up and a timeline so that I can keep track of when letters were posted and the expiry dates. I am also keeping the receipts for the special delivery costs. Can I claim these back?

 

Still a bit nervous but also excited. Situation not helped by the fact that I have given up smoking today so a bit twitchy.

 

I can sit back and wait now. at least it gives me plenty of time to read all this great information.

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Mate, you will be fine - keep reading, keep posting, and shout when you want help! :)

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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Not sure if I've missed this but I have looked around.

 

Is there a link to thread on what charges we should be looking for when we get the SAR info back. I understand the "Paid Referral" = £30 charge. What else should I be looking for. Have the names changed over the past 6 years.

 

help would be appreciated. Afraid i'm not very savvy when it comes to bills and stuff. They all tend to go straight in the bin (Hangs head in shame).

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If you dont have these from somebidy else by this evening, bump (just type bump in a "reply" and post it) me and I will dig out my Barclays spreadsheet and list them for you - I am pretty sure I have been charged every possible charge over the years!!!!! :eek:

  • Haha 1

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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Not sure if I've missed this but I have looked around.

 

Is there a link to thread on what charges we should be looking for when we get the S.A.R - (Subject Access Request) info back. I understand the "Paid Referral" = £30 charge. What else should I be looking for. Have the names changed over the past 6 years.

 

help would be appreciated. Afraid i'm not very savvy when it comes to bills and stuff. They all tend to go straight in the bin (Hangs head in shame).

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/25457-user-guide-contacts-list.html?garpg=6

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Thanks guys. Could have sworn that I had read that link.

 

Thanks anyway.

 

If this goes to the courtroom, when I enter my documents would the court accept printouts from newspapers, internet newsites, other peoples cases that could be used to support the arguement.

 

I have been doing a few searches and printed out a few articles (Bailiffs raid RBS & Judge warns banks over charges). I thought that these may be useful supporting evidence. Have I been watching to much tele:eek:

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Have a look at some of the successful threads and you will see details of the bundles that people have submitted to court - also have a look at Bookworms excellent thread: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/33060-basic-court-bundle.html

 

 

 

I claimed, from Barclays, for:

 

(its not as many as i thought!)

Unauth O/D FeePaid Referral

Unpaids out

 

(and dont forget to click my scales if I have been of help :))

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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oh - just saw you already did click 'em! thanks!

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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This is what it says....

 

We're sorry, but xxxxxxxxxxxxxxx does not have access to this document.

You are signed in as xxxxxxxxxxxxxxxxxx, but that email account hasn't been granted permission to this document.

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do you have what you need now?

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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Okay Guys -n -Gals,

 

Got the, I assume standard response from Barclays Data protection:

 

"Please be aware that the Bank is not under an obligation to present information according to any specific format.....blah blah blah....

copy statements supplied in the next few weeks....blah blah blah....

may be an increase in time required to collate.....blah blah blah....

 

As regards your mention of "manual intervention", the DPA does not oblige the Bank to comment about internal policies and procedures.....blah blah blah..

 

As the Bank is providing the copy statements on a complimentary basis your payment is returned herewith.

 

Pete Townsend."

 

 

 

Now I have seen that the Information Commission aren't buying this and that I have a right to this info. is there an updated template to take into account the new info we have got, quoting verse and chapter.

 

I did think I saw one but can't remember where it was?

 

Anyone.

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I have just drafted this using a few of the ideas from previous claimants:

 

Does this sound okay:

 

Mr Peter Townsend

Privacy & Data Protection

Radbroke Hall

Knutsford

Cheshire

WA16 9EU

 

 

 

 

 

 

DATE PROTECTION ACT 1998

SUBJECT ACCESS REQUEST

 

 

Dear Mr Townsend,

 

ACCOUNT NUMBER: xxxxxxxxxx

 

With reference to your letter, dated 30 January, 2007, received today, my request was for details concerning any manual intervention by any person, or member of your staff or, if there was no intervention of any kind, confirmation of the same .

 

I asked, quite plainly, "Did manual intervention take place” - yes or no? If yes, then supply details, and if no, then please confirm. This you have singularly failed to do.

 

It has recently come to my attention that the Information Commissioner as deemed that Barclays are already in breach of their data protection obligations.

 

You have not answered my request satisfactorily, so I therefore remind you that your 40 days is running out. I deem my initial letter to you as having been received by yourselves on the 30th January, 2007.

 

You therefore have until Saturday, 10th March, 2007 to comply with my request. I re - enclose cheque No xxxxx for the sum of £10, for which I insist you cash, as this is the statutory fee for a Subject Access Request of which I am requesting.

 

I require full disclosure, as requested in my first letter.

 

I will require a receipt for the Cheque and I also enclose a copy of my original request.

 

Just to ensure that there is no misunderstanding “This is a Subject Access Request

 

 

 

Yours sincerely,

 

 

Is this okay? is there anything I could add to give it even more credence?

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i think the thread you are looking for is http://www.consumeractiongroup.co.uk/forum/barclays-bank/50152-barclaycard-microfiche-they-wrong.html

 

It refers specifically to Barclaycard's procedures, but it'd not too much of a leap to expect the ruling to apply to Barclays Bank itself, is it?

 

Best of luck.

 

David.

 

SAR sent 24.01.07

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Slightly revamped:

 

Mr Peter Townsend

Privacy & Data Protection

Radbroke Hall

Knutsford

Cheshire

WA16 9EU

 

 

 

 

 

 

DATE PROTECTION ACT 1998

SUBJECT ACCESS REQUEST

 

 

Dear Mr Townsend,

 

ACCOUNT NUMBER: 00272590

 

With reference to your letter, dated 30 January, 2007, received today, my request was for details concerning any manual intervention by any person, or member of your staff or, if there was no intervention of any kind, confirmation of the same.

 

I asked, quite plainly, "Did manual intervention take place” - yes or no? If yes, then supply details, and if no, then please confirm. This you have singularly failed to do.

 

It has recently come to my attention that the Information Commissioner as deemed that Barclays are already in breach of their data protection obligations.

 

You have not answered my request satisfactorily, so I therefore remind you that your 40 days is running out. I deem my initial letter to you as having been received by yourselves on the 30th January, 2007.

 

You therefore have until Saturday, 10th March, 2007 to comply with my request in full otherwise I will issue proceedings for non compliance without further notice.

 

I re - enclose cheque No 100218 for the sum of £10, for which I insist you accept, as this is the statutory maximum fee for a Subject Access Request of which I am requesting.

 

I will require full disclosure of my account for the last six years i.e. back to 30 January 2001, as requested in my initial letter. As this is after 2000, my details will be stored on computer and will therefore be easier to process.

 

I will require a receipt for the Cheque so that I may claim it back at a later date. I also enclose a copy of my original request.

 

Just to ensure that there is no misunderstanding “This is a Subject Access Request.

 

Yours sincerely,

 

 

Is this okay to send??????

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edit your 16:36 post to take your full name off it!!

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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and the earlier ones too........

If you think my advice has been helpful, please click on the scales to the left :) thank you!

 

Non illegitimi carborundum

 

 

I wish I was a glow worm,

A glow worm's never glum!

 

How can you be grumpy,

when the sun shines out yer bum?! :p

 

 

Amex * 2 *** WON *** Settled

Marbles ****WON*** In full settlement

Capital 1 ***WON*** In full settlement

MBNA ***WON**** In full settlement

Barclaycard ***WON*** In full settlement

Barclays Bank - ***WON*** In full settlement

Abbey ***WON*** In full settlement

Abbey (Mrs Chorlton) ***WON*** In full settlement

Abbey (Mr and Mrs C) - MCOL submitted 16/5/07

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