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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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R B S not playing nicely


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Hi just need some advice i have read the entry files throughout and have filed all my forms. i have filed my form with the bank requesting the return of my charges with intrest to the amount of £5,314.35. That was given to them in branch on the 19 th of december 06. I have just recived my reply saying they are investigating my claim and will be responding in due course.( that letter was dated the 5 th of December and got it today the 9 th of Jan) My question is what letter do i need next due to the fact that they have still not resoponded with any firm information. Cant seem to find it. Many thanks Merlyn58 :-?

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Hi Merlyn and welcome.

 

Was this letter the first letter you have given to RBS. And did you include a schedule of charges with it?

 

If it was your first letter, ie the prelim letter, did you use the template from the Template library?

 

If the answer is yes to all of the above, then you send the Letter Before Action. This gives the banks notice of your intention to take them to court if they do not comply with your request. This letter can also be found in the Template library.

 

You should also start a thread in the RBS forum and any questions you have can be answered by those who are also fighting RBS and will have been in your position.

 

Read as many of the threads as you can, including the success stories as they will often give the whole process in one thread.

 

Also stick to your own timetable, not theirs. You have given them enough time already, so send them the Letter before action and don't forget to include a breakdown of all the charges.

 

Good luck

 

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Spotnot v MBNA and their nasty solicitors (on behalf of my friend)

 

If I have helped in any way, click my scales.

 

Remember, we were all newbies once!!

 

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