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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Evri lost my return parcel, refusing to pay/cover


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Posted (edited)

I recently bought some clothes from a US website called Hello Molly (I am UK-based), and returned those that didn't fit. I (*foolishly*) used Evri international courier service, it's been almost 2 months and the parcel is clearly lost. The value of the parcel was almost £1,000 and I paid £114 for the delivery and they are saying all they'll cover is a laughable £20.

I have screenshots of the entire process proving they did not state that they only cover £20, nor did they offer me the option to buy more insurance. This might potentially be a glitch/bug as others in a forum I've posted in have tried the process and DO get this notification. I'm wondering if this can help my cause. I input the value of the parcel and have since provided them with proof showing how much it was worth.

The retailer is saying they won't cover this because they don't offer the returns service and it was something I arranged myself. Evri is refusing to take any responsibility and ignores most of my emails. I've tried emailing the Evri CEO but apparently, this has nothing to do with him because this is Evri International. I'm really stressing about this as it's a lot of money I'll be losing (over £1,000).

Do I have any rights here as a consumer? Can my bank help? (it was a credit card payment). Any help anyone can offer would be greatly appreciated.

Edited by hkk92
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If you check the website carefully, you will probably find that you didn't contract with EVRi you contracted with parcel2go.

It doesn't make a lot of difference. They are all out of the same stable but anyway the claim you will be making will be against P2G.

Double check that I am right.

Start off by reading the stories on this sub- forum and also the pinned topics at the top. This means lots and lots of reading. The process is fairly straightforward but you need to understand what you are doing because although we will help you, you need to be confident and in control.

Read lots of the stories on the sub- forum.

Also have a look at this thread which has just begun involving the same company

come back here when you have done the reading. I suggest at least a couple of days

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@BankFodder thank you for your response and for the link - will spend some time getting really familiar with these other threads. Very saddening to know this is happening all the time, but love that there's a community willing to help and fight! 

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