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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Helping an old bloke


SPK
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Hi Paddy, yes m8 thats was done first of all.

 

Al, the old fella came into work today with all his statements so im one step ahead now m8 thanks...

 

Regards

SPK

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spreadsheets are in the templates clint itll add the interest on once you have issued proceedings aginst the woolwich !

if my advice has been of any help to you then please click the scales ! Thank you :D

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no panic you have the situation under control although i would make sure they are aware of the fact that 1 statement is missing !

if my advice has been of any help to you then please click the scales ! Thank you :D

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Hi Paddy, they sent one A4 sheet with the charges for one year only m8, i have writen to them telling, no reminding them they have till the 12th to comply.

The statements i have from the ole fella are ones he had but one is missing.

Regards

Clint

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Clint if the charges came from the data exceptions team led by peter townsend it may be worth ringing him thats all i got at the start 1 sheet but it had all my charges on them untill i got back in touch and explained that under the data protection act 1998 i had a right to receive everything they held on my file took a bit of time but i got it in the end !

if my advice has been of any help to you then please click the scales ! Thank you :D

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Hi ya, just to let you know, all letters of asking for charges have gone off now last week, along witht he other bits Al said to send. I got a call from the old fella on saturday saying that he has got a letter from Barclays demanding the money that the account is overdrawn by ! giving him 5 days to pay ! what do we do now ?

Thanks

SPK

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Have you sent a letter telling them the account is in dispute, other than that unless he has some money to deposit thats all he can do, thing is if they start adding defaults onto his account then when you send the next letter asking for charges back you can ask that the default be removed also. It may well be worthwhile doign him a credit reference check from Expirian or Exquifax to see if anything has already been lodged, as if you can prove the penalties were the cause of the default it can be removed.

 

AL:)

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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Hi Al, Yes we sent the dispute letter to both companies.

I recon as its come from Barclays not Woolwich one hasnt told the other ?

No he hasnt the money to furnish the account with any and the overdraft is made up entirely of charges.

I will know more when i get to work this morning.

SPK

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Hi ya, just to let you know the old fella recieved an offer well below what he is owed from Barclays/ Woolwich today, he was tempted to take it and run but i have persuaded him to hold out for the full dollar.....

SPK

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Hi Clint

Hope everyones ok

Yep you did right he will get his money back it just takes time get him to stick to it. It may seem to him like a long winter but boy will the summer be hot.:D

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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  • 4 weeks later...

Hi all, sorry for not updating but been very busy and have had the flu so havent been at work.

Right, i sent the LBA got no reply but now we seem to be getting letters daily ! and keep sending him letters demanding money for charges, what do we do now ?

He is ready for moneyclaim this week so do i just ignore the letters and continue or what do we do ?

Thanks everyone.

SPK

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Hi Clint

Sorry to hear you have been unwell, still springs on the way.

Crack on with MCOL if thats the way your going to do it although dont file till 14 days are up for the LBA.

All the best AL:D

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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Keep them in a folder, if they have charges on them add them to your claim and do a seperate sheet for them, get covered from every angle.

 

AL:D

-------------------------

CAPITAL ONE * SETTLED*31st Oct 06

HBOS *SETTLED* 8th Oct 06

WOOLWICH *SETTLED*12thJan2007

Monument (Barclays) *SETTLED*10thMar2007

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