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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Taxi written off, full 3rd party liability, they won't cover ins costs of courtesy car


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you are missing the point

they are not the defendant in the case that you are going to be the claimant on. so them saying they wont do anything is not the whole point.

if the defendant wins the case, then i expect there will be costs awarded against you, are they going to meet those if you lose.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Verbally on the phone on recorded calls they have said specifically no, they wont. (I am not ignoring what you said about recorded calls)

The writing they have sent my says they will not pursue me for any costs or shortfall in the claim.

But other than that, not so much of missing the point and more of the fact that Im now firmly backed into a corner.

They have been very clear that I dont have to sign these papers, BUT they have also been very clear that if I do not sign the solicitors documents and be the claimant against the third party insurers, then that avenue is closed for them and they will instead then take action to recover the £10.5k directly from me because I am liable for the credit hire agreement in my name. So from my perspective effectively blackmail. Do this or we will bend you over...

At this point now I dont really see what other options I have...

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well it's poss a cheaper solution for you to agree, but and ive only just noticed this, the claim is above the £10k limit in small claims court, so the claim will be considered 'fast track', and as such costs money at each stage for the claimant to do anything at each stage. who is paying these fees?

it also removes the costs boundaries of the small claims track in terms of recovering those when either party wins that they can get out of the loser.

i am no fountain of knowledge regarding court claims, but it's always puzzled me why the hire company themselves cant be the claimant and the person that signed the agreement with them for the car be a witness for them to state in court yes i signed the hire agreement concerning this claim against the defendant... 

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

30 minutes ago, dx100uk said:

i am no fountain of knowledge regarding court claims, but it's always puzzled me why the hire company themselves cant be the claimant and the person that signed the agreement with them for the car be a witness for them

Because they have not suffered loss and therefore no cause of action DX only the insured driver which the policy refers to can legally take action. Its very similar to Retail Loss Prevention as you post to topics they cant issue a legal claim on behalf of the retailer as again they have suffered no loss.

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