Terminology needed for official complaint

[Emmzzi]

I'd strip out any emotion. Just say what went wrong and what you want to happen. for example,

 

Dear ************

I am writing to raise a formal grievance.

 

As required by your letter of (date) re: pensions, I submitted my pension opt out form on (date) to Mr/s xxxx

 

This was well within the time period specified for return, which was xxx

 

This form was not returned to Payroll and Pensions by (name) until two months later and as a result, 3 months deductions of approximately £180 in total were paid into my deferred pension which I have ben advised by (name) are non-refundable.

 

Given the cost of living crisis, I can ill afford these deductions.

 

If payroll are able to recover these funds and return them to me, as a genuine error has been made, I would consider the matter closed.

 

Alternatively if this is not possible I would ask you to consider an ex gratia one off payment of £180 after tax, to put me in the position now that I would have been in, had the forms been returned in time.

 

I look forward to receiving your response as soon as possible.

 

Kind regards,

 

 

Edited November 28, 2022 by Emmzzi