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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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traceyjsmith v HSBC ** WON **


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tracey, the mcol is very simple and easy to use. spend a little time looking at the site and even open your account, and get as far along as the particulars - work on them to get them just right - look at others on this site, it's a very small space - but you only need to be very general in your claim. just play with it for the next little whicle and when your 14 days is up - you will be ready to pay the fee and submit. the fee becomes part of your claim at that point as does the 8%, so your claim at that point will have just gone up a good bit.

don't be surprised if you don't hear at all until you claim or possibly receive an offer from colin langdale just after you file your mcol. both are par for the course. just keep going - you are closer to your money with each passing day. as for your question - can only comment on mcol - very easy!

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doesn't it look like the acknowledgment slipped by them - else why would the clerk tell her that? filed on the 14th, deemed served 19th, + 14 = 2 Jan., I think they didn't acknowledge which means, judgment. hope so anyway. still needs the question answered -

bailiffs the way to go?

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tracey, i know you filed an N1 but found this on the mcol site:

What if the defendant ignores my claim?

 

If the defendant chooses not to respond to your claim, you can request judgment by default, online. MCOL will prevent you from doing so until 14 days from the date of service have passed, or 28 days where the defendant has filed an acknowledgement of service. The date of service is calculated to be 5 days from the date your claim was issued.

You may request judgment by default through Money Claim Online by selecting the Judgment Start option

You will be asked to decide whether you want the defendant to pay your claim by instalments or in one lump payment. If you have claimed interest as part of your original claim (i.e. you included details of interest claimed in the Particulars of Claim), you are entitled to claim interest from the date of issue up to the date you are requesting judgment.

Once you have submitted your request for judgment by default, MCOL will deal with your request. Where it is received before 9am on a day when the court is open, the request will be processed at the end of the day: where it is received after 9am, it will be processed on the next day (again, at the end of the day) when the court is open and may not appear on MCOL until the following day (see viewing the progress of a claim).

This means that, if the defendant files a response (an acknowledgment of service, a defence or a part admission) with the court by 4pm on the same day as your request is to be processed, the response will take priority over your judgment request.

 

again, i know it's mcol but the idea is the same - get the judgment started as soon as possible as it looks like they can still delay it if they file their acknowledgment late. i'm sure crusher has said before about sending in the bailiffs and the part about payment in installments - you want a lump sum. will try to get someone to look at your thread.

 

pm'd lively lad - he'll be along to advise.

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i would first send the breakdown to dg and put your claim number on it

plus i'd do a little math breakdown for them - like:

charges claimed for:£xxxx.xx

interest £ xxx.xx

court fee £ xxx.xx

subtotal £ xxxx.xx

minus chrg oct.00 - 27.50

total £ xxxx.xx

 

my thinking, might as well be up front about it. saves them stringing it out later.

 

as for the court - i'd call and explain that you inadvertantly added a charge that would now be prior to the allowed date if you are going by the six years (i know some have claimed and gotten it - they must be going over these with a fine tooth comb now), ask the courts advise - i think worst case scenario is you would have to file the correction thingy for £35. but i don't think you will. this would be my advice.

 

my last word on this: do whatever bong tells you to do - she is one clever lassie and won't steer you wrong. or pm livelylad, he's very knowledgable. my advice above is my own brand of grass roots common sense and may not work.

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firstly, i always advise this way - first what is your aq deadline?

leave the filing until the last minute (figuratively)

if you sent dg your breakdown when you were acknowledged -ring them and ask if they have been received - then tell themyou will be filing your aq "shortly" and were wondering if you might be hearing something from them soon. if you didn't send dg your breakdown before, do it now - pronto and then do the above.

as for the aq, there is loads of help on here, i'll find the stuff:

Bex v HSBC ***WON*** (multipage.gif1 2 3 4 5 ... Last Page)

Bex7 start on page 4 , post 70 and read down for 4-5 posts - read bong's advice about the new strategy - all the links are in bex's thread.

 

it never hurts to start looking at the aq and gettingyour thoughts together -but hopefully dg will offer before and you won't need to file it.

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  • 2 weeks later...

tracey - any word yet?

got the aq filed? they have to file one too you know and if they miss the deadline (sometimes the judge give them 7 days to get it in) you could win by them doing nothing (which they are good at!). so, filed your aq?

i'd ring the court on monday and ask if the other side has filed theirs, and if not - i'd ask.. so what happens next?

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if they don't file within the time (as the judge may give them 7 days) their defense will be struck out and you win. also, just keep an eye on your account balance - they don't want to make a song and dance of it - they may just put the money -all of it- into your account. or... you could get a reduced offer (they find something to cut it for -just ignore it) shortly ...or maybe they will just see the light and offer it all. good luck - keep on top of it with the court.

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if you want wording for unless letter - try bong's t hread last post or two.

still trying to get answer on when - but can't hurt.

also, try ringing dg again today - i still think you can bug them into action.

 

i feel like they are all just sitting there watching them all go to aq - having nervous breakdowns or whatever - maybe they'd like to clear a few out - try it.

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gee, go away for a couple of hours and see what happens!

you've had them all here today trace - crusher, bong and a mb letter. - you've had it all. so, ok with all of it - write your own acceptance letter - only dates from the beginning of claim and i guess you got it all - mcol fee? good on ya, i think you're there!

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