EVRi delivered eBay item damaged - buyer refunded, but EVRi won't refund me though I paid insurance

[BankFodder]

Please keep us updated. Post-draft of any messages you want to send here before you send them off.

Let us see your letter of claim and also your particulars of claim before you click them off.

In terms of "hopefully at some point enough people…", It will never happen.

This company claims to deliver 2 million parcels a day so you are expecting a lot of people to suddenly mobilise themselves and to abandon Hermes.

Also, don't forget that the vast majority of the parcels are delivered successfully – but clearly when things go wrong then they are not prepared to step up to the mark and frankly it's quite amazing that they are prepared to accept all of the bad press and reputational damage simply to try and deprive a few people of the reimbursement for the items which they, Hermes, have lost.

Don't imagine for one moment that other people who use Hermes or the suppliers who use Hermes or trading standards or anybody else has got your back. They haven't.
You are completely on your own and in fact the only people who do have your back are – Us.

[BankFodder]

It's rather wordy – there really is no need to tell them your life story – but it will do.

Send the letter and then register with the County Court money claim system and start preparing your claim. Post a draft here so we can have a look.

I suggest that you try to keep it scant