Lowell PAPLOC now Claimform - old E-ON £3K+ bill

[autumn53]

Dear friends

We bought this house back in Dec 2018.

We had immediately started a direct debit with E-ON to charge us for electricity just as we moved in Dec 2018. I also remember paying E-On other bigger sums upon receiving some random bills via post during that time. (I will gather all the documents today and will update)

Our house sits next doors to a massive chicken farm like structure that is perhaps owned by the people who sold us our house. This chicken farm is a huge building and farm vehicles are seen come and go occasionally. We are unsure who owns it and what the building is being used for other than it being locked most of the time.

At the time we purchased the house, there was only one electric meter that supplied both properties (our house as well as the chicken farm next doors). This meter sat in the chicken farm. Neither E-ON nor we could record any actual readings. It was mostly locked and any activity there was unpredictable. Therefore, we kept being charged an average of £58 by E-ON. We tried to get the estate agents to help us with this to no avail. We once tried talking to a couple who were unloading some household goods into this building but it turned out that those may have perhaps been squatters.

Meanwhile, on 27th July 2020, we had E-ON install our very own (smart) meter on our property. E-ON then closed the old A/c and started charging us via our new A/c associated with the new meter.

Things have been going smoothly till last week when we received a massive bill of £3277.28 by E-ON with the old account number that we had closed. (image)

Upon calling E-ON, we were directed to speak to Eon-Next instead as it seems we are now Eon-Next customers. We finally figured out that we need to speak to E-ON to have this sorted as Eon-Next cannot handle this and have nothing to do with this case.

Finally, getting through to an E-ON representative we were told that this bill ‘could be’ for the duration when our electricity was being supplied by the meter that sat at the Chicken Farms. They suggested we call them on the 21st when they may try to look into it for us.

Please could any kind soul walk us through this. We are truly grateful to everyone here on Consumer Action for being there for people like us. May god bless you all. I have not slept well since I got this bill.

Many many thanks

Autumn

 

 

 

2021-12-01 revised final bill.pdf

[autumn53]

Thanks a lot for your prompt help BankFodder. My apologies about the orientation of the image.

 

So I should not send an SAR yet?

 

Also, their bill doesn't have a date or a time period. 

 

Should I write this to E-On ....

 

"This is in reference to your letter/bill dated 1st Dec 2021. Kindly note that this account has been closed

since September 2020 and all dues have been cleared via direct debit for the said account."

 

 

 

 

[autumn53]

Thanks a bunch BankFodder. I will do this right away.

[autumn53]

Hi again BankFodder,

 

Please could you point me to where the most recent SAR Template is on this forum. I just got back home

and have been looking for a while but the hyperlink the SAR post doesn't work. 

 

Thanks dx100uk 

[autumn53]

Thanks a lot for this. I have written the letter and signed it. I will use the Royal Mail with free proof of posting as suggested. I hope I am using the exact address for this purpose ...

 

Customer Service Centre,

E. ON,

PO BOX 7750,

Nottingham

NG1 6WR

 

Also unfortunately, our post office is now closed and I can only send this on Monday. I hope this doesn't worsen things for me.

 

Thanks 

Edited December 18, 2021 by autumn53

[autumn53]

Hi thanks dx. Yes I am reading some of the threads there. Some of it just broke my heart. Awfully unethical. Endless number of complaints. So many pages of it.

 

PS : Yes I think we'll switch for sure. Hopefully once this is resolved. Thanks DX100

[autumn53]

I think you have a point there. Will see to this. Thanks again DX.

[autumn53]

Hi again friends,

 

I sent the SAR yesterday first thing in the morning via Royal Mail Signed For service. 

 

Will be switching to a different supplier today when I get a break.

 

I was asked by E-On Representative to ring them back in 14 days time when I spoke to them on the 8th to see if their accounts department has any update for me about the bill.

 

1. Should I make this call before or after switching suppliers? 

2. Will it be advisable to make this call at all?

 

Also, I must thank you people again. It is very reassuring to have people with robust advice a few clicks away. I have used this forum before and have benefited a great deal. Selfless people taking time out of their busy lives offering help is priceless.

 

Autumn

xx

 

[autumn53]

BankFodder, thanks very much. I have duly noted everything. I have read the SAR advice too.

 

I will not make any calls as I too feel all communications must be on paper from here on. Thanks again.

Will update once I have the SAR paperwork to hand. 

Autumn

xx

[autumn53]

Hi

 

dx100uk

I have been trying to switch for a few days now but almost all suppliers are unable to give us an equivalent tariff due to volatility of the current market.

 

We are getting messages as in the attached image from everyone on all comparison sites. It seems impossible unless we go for an exorbitant monthly charge perhaps.

 

Please could you advise. Autumn 

 

No Quote.pdf

[autumn53]

Thanks a lot dx. I will try British Gas again during lunch. 

 

It is not just a different address, it is also a different account number and it is no longer E-ON it is E-ON Next now. But I will switch anyway just in case they try something cheeky. 

 

Thanks

Autumn

[autumn53]

Nothing through the post yet. Still waiting for their response to my SAR that I posted on the 20th of Dec.

Autumn

[autumn53]

Oh ok thx dx

[autumn53]

Very sorry dx. I am not always like this honest. Have done SARs with CAG forum's help before. Just getting older. 

[autumn53]

Hi again,

Update

Nothing through post but I received an Email from E-ON today that contains a link to the SAR material. 

The zip folder contains

Covering Letter

Bills and Letters pdf (contains past bills)

Audio recordings

Event history pdf  (mentions the disputed £3k bill)

Email pdfs

RDS Explanation

Financial Transactions pdf

I am enclosing a few documents after ensuring personal information is not visible.

Please could you have a look whenever you have a moment to spare.

Many thanks for this.

EON SAR Extract.pdf

[autumn53]

Hi friends,

This EON account in question was initially held and paid for (via direct debit) by my husband from Dec 2018 to Feb 2020.

We had raised an SAR on the 17th of Jan for my husband's information held by EON. They have not responded to this SAR and the 30 day period has run out today.

Please may I have some advice? We are meanwhile preparing a second SAR for the same but will only post if

we are advised to do so.

Many thanks

 

[autumn53]

Thanks DX. I'll do that.

[autumn53]

Hi again,

 

I received the attached text and email a few mins ago from EON.  I am hoping this is an automated text and I am supposed to ignore it given the fact that I am yet to receive my SAR documents from them.

 

The 30 day period for the reminder for my husband's SAR is due to run out on the 23rd of March. 

Thanks

Autumn

 

 

text msgs.pdf

[autumn53]

Yes you are right. There was no reply from them for the SAR I sent on 17th January. So I sent a reminder on Feb 23rd giving them another 30 days.

[autumn53]

1. I had initially raised an SAR for myself being the signatory in Dec 21 to which EON had replied with full details back in Jan 22.

The Dispute I would believe is in my name and I am getting the reminder for the payment.

 

2. Also, since my husband held the account initially and later transferred it to me in Feb 2021. The SAR for this too was raised in Jan 2022 to which EON sent no response and my husband sent a reminder in Feb allowing another 30 days. My husband was the signatory to this SAR. 

 

Thanks 

Edited March 14, 2022 by autumn53

[autumn53]

I think I see the mistake I made. The reminder should not give them this long to respond. I think this happened because I was planning to send a fresh SAR instead, assuming they never received my SAR and being the senile self I am these days, I mentioned the 30 days in the reminder

 

Please is there anything that could be done about this?

[autumn53]

I sent the SAR (my husband's) via signed for Royal Mail. But I sent the reminder with Recorded Delivery. I have the royal mail receipt for this.

[autumn53]

Hi,

 

I prepared my SAR on the day I started this thread as soon as I was advised by you to do so. Dec18th

and posted it the next day. They send a full response on the 13 Jan.

 

Then it struck us that my husband too has held this account in the past and has paid via direct debit for the same and it would be wise to raise an SAR for him too. We sent this SAR on 17th Jan. And the reminder on the 23rd Feb. (this is where I think I could have been prompter but life was lifing on me at that time) And then I gave them these extra 30 days that made no sense. Guess I am not cut out to take on these people. It is a massive sum and we are barely coping with unforgiving expenses. 

 

Trouble is, that we never even used this much electricity. We paid every month right from the start whatever Eon presented. This being a shared meter with a massive plant, I am unsure why Eon does not want to consider that such an amount is disproportionate to a household user. A family of an old, slow couple. This is beyond me.

 

I have read the forum a bit and am completely confused. My husband has given up. I have not seen £3000 in cash in a long time. I politely request some advice and I promise to follow it to the T.  

[autumn53]

Thank you very much for your kind time and your sympathy.

 

I will read through everything and will post again once I feel I have a good grip on this process. 

 

Many many thanks for this. May god bless you.

[autumn53]

While I was reading through the forums here and the MoneyClaim help, I received the result for SAR via post today. The package contains the same papers that they sent in response to the SAR I had raised as myself (not my husband"s). So basically, they have not given us any material they hold from the time when my husband held the account (from Dec 2018 to Feb 2020). They have just sent the same stuff as before... my data. (from Feb 20 to July 21).

 

My husband's SAR was sent on the 17th of Jan 2022 and the reminder on the 23rd of Feb 2022. It had my husband's name with our address and he signed it. No mention of me at all. An independent SAR from him to EON. Eon's letter today says they got this SAR on 08.02.22. And their letter is addressed to me. Why? When I am not even the signatory to this SAR.