Egg Card DPA fowl up

[woolfie]

I recently sent Egg my DPA letter with £10 cheque enclosed. They have just sent me a 7 page document asking for proof of identity.

 

The £10 cheque i sent has been credited to my cc account with a £2.00 cheque payment fee.

 

What now as they want me to fill in the form and send payment of £10..

 

ANy advice?

 

 

woolfie

[dw190]

Egg have certainly got it wrong. Write back reminding them that the £10.00 you sent on ??/??/?? was for a "subject access Request under section 7 of the DPA.

 

Also remind them that they have 40 days to respond with the data requested from ??/??/?? (The date of the original request) failing which you will make a formal complaint to the information commissioner.

 

Address your letter for the Personal Attention of the Data Controller.

[woolfie]

I have done and they have refunded the charge after a couple of emails! I just thought it was ironic and quite funny that they saw fit to charge me £2 yet again breaking rules. I had no idea however that if you pay egg by cheque you get charged £2 seems like another way to con money from us!!

 

 

Woolfie

[woolfie]

I applied to Egg for my statements etc by their secure messaging service and received an email response that I should make the application in writing blah blah. I wrote to them (Standard DPA) and enclosed a cheque for £10 made out to Egg. This was on the 1st of April

 

Went online about a week later and noticed my account had been credited with £10 and subsequently debited £2 cheque credit fee and £10 for the DPA!!

 

Emailed Egg pointing out that the cheque was to cover the DPA and should not have been credited to my account and therefor I would like my two quid back. Got the following email in return

 

Dear Woolfie

Under the terms and conditions which you agreed to when applying for an Egg Card a ?2.00 fee will be applied to your account for any payment made to your account which isn't a debit card payment, Direct Debit, an electronic transfer or a transfer from an Egg Savings Account.As this ?2.00 charge has been correctly applied to your account I'm unable to refund you this ?2.00 charge on this occasion.

I'm also unable to refund you the charge of ?10.00 which was charged due to the Data Subject Information Request which will be with you in 40 calender days.

 

Ok so I emailed them back and told them again why I sent the cheque and they had better refund my £2 and finally they did!!

 

They also sent me out a large document, about 8 pages, to fill in before they would send me the documents for my DPA. It asked for, amongst other things, either a recent utility bill or a sworn statement of my identity!!

 

I emailed them and told them i would not be sending this back and they had better send me the info or i would be taking action against them!! I think this is yet another delaying tactic.

 

Still havent got my statements however but they still have time.

 

Woolfie

[Seminole]

There is an issue here that I think we've slightly overlooked and on which I'm pretty sure that I've given duff advice in the past. The DPA does allow the organisation holding the data to obtain information to confirm the identity of the person asking for the data. They usually do this by means of a form that most seem to be happy to not worry too much about.

 

It's quite likely that this attitude will change as the number of claims grows and the banks start looking every more despeately for ways to slow things down. BF and I have discussed designing a CAG standardised form that people could enclose with their SAR. We can't simply hold a copy of each bank's forms on this site because of copyright issues.

 

I am looking for copies of the forms used by different banks so that I can put together a generic form for the forum. I already have the Abbey form but if you have blank copies of forms used by other banks, please could you scan and email them to [email protected].

 

Thanks

[Bookworm]

Well, yes and no. The DPA says that they can delay until they have reasonably satisfied themselves of the identity of the requester.

Whereas I can accept that it is reasonable in case of a phone call, or up to a point, of an e-mail request (if they have the e-mail address already on their file, I would have thought it sufficient), I believe that if the request is sent by letter, from your home address, with your account number, signed by you, there is little reason to doubt your identity, surely?

The test would be that if they have entered in correspondence, or are willing to do so, without checking your ID further, when it has nothing to do with a SAR, then there's no reason for them to get suspicious all of a sudden when it is for a SAR.

[Seminole]

I agree in principle that that should be sufficient but it doesn't stop the banks trying it on. A generic form (bearing the CAG logo!) should stop this and give the group some publicity.

 

By the way, am I the only person who has noticed the words "egg" and "fowl" in the thread title. Very funny

[BankFodder]

I think that the pun in the title to this thread is so dreadful that I am considering resurrecting negative reputations.

[woolfie]

Ok I admit it I poached that from another site!

[Seminole]

Ok I admit it I poached that from another site!

 

:evil: :evil:

[woolfie]

Finally got my first letter off to egg but they didnt crack!! So LBA is being sent on Monday.

[lookinforinfo]

Mere bantam weight Woolfie.

No need to brood about it though-as they are a pretty hard boiled company and probably won't turn chicken. See if you can hatch something so they shell out soon

especially if it's more than chickenfeed you are after. Your turn china, though I don't expect Bankfodder to think this post was eggscellent and will deplore these paltry yolks. All ova I guess.

[woolfie]

OK here goes!!

 

I have been couped up in the house today and my brain is scambled or is that fried? I wont be a turkey and eggnore all the advice on here. I have not plucked the figures out of the air and when I get the money it will help feather my nest.

 

I wont let them beat me but its nice to have some fun with it now and hen.

 

 

Woolfie

[lookinforinfo]

Good response....going to have to wing it this time.

 

I geese it's partly your eggo that makes you want to lay claim to your money back.

Maybe it's the principle, or perhaps the principal.

Eider way, I eggspect your bank will be feeling a bit down and will soon reggret

overegging their charges. Tell them to gosling their hook.

[BikerPaul]

I was going to add some Egg puns, but decided to duck the opportunity.

 

Guess I'll have egg on my face for being such a goose!

 

Ah well, I won;t feel trussed up like a turkey when the eggspected summons cracks through their shell...

[woolfie]

Ok it is my turn in the pecking order again. I know my claim quails into insignificance compared to others but I am clucking upset at the charges levied by these robin gannets and I find myself puffin up at their attitude.

 

Carry this on and we might all get banned!!

 

Woolfie

[lookinforinfo]

Even though this is a bit of a lark Woolfie, I'm pleased to see you are giving your

bank the bird. They must be raven mad by now, and I hope you will soon have something to crow about.

[woolfie]

This topic was closed on 03/08/19.

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