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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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P2G claim... Paid insurance They lost items out of box compensation normal excuses


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Yep P2G are a joke when parcels are lost or damaged, I could do with some advise They lost 2 parts out of a damaged parcel £65 + £8.52 inc insurance postage,  i sent with them (DHL) I paid extra compensation charge but they're making the normal excuses, not sure what i do now, small claims or letter of claim, thanks

for any guidance.

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Hello BankFodder thanks for your reply, DHL just passed the buck on to P2G I am dealing with P2G at the moment so I am going to claim off (Sue)them, the goods they lost out of the  badly damaged relabelled box they delivered🤪 were £65 + there £8.52 with the £50 insurance carrage cost, I have not heard back from them as yet claim sent 16/09/21 but no whats coming as they were small motorcycle gearbox parts, I am reading your Parcel stories with great interest & much information & have plenty off time on my hands at the moment, just fed up with these rip off companys.

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  • 2 weeks later...

Hi again

after almost 3 weeks of back & forth time wasting with Parcel2Go claims

I had a normal rejection reply (your claim has been rejected as you decided to send a prohibited item)

so I will be sending them a letter before claim, post & email ie Postal address is Parcel2Go The cube

Coe street Bolton BL3 6BU. email complaints@Parcel2Go. claiming £55 of lost items from the damaged

parcel  they did manage to deliver with £10 of goods still in box. ps they have offered me my £8.52 cost of

delivery + insurance back to me lol  After originally excepting the extra insurance for my PROHIBITED item lol,

will keep u informed.

 

               

                                                                                   

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