Intro

[Whistler128]

Well I have finally made it into group, it took some time, but persitance paid off.

 

Now I am here, i wish to know how to hasten the bank in getting my bank charges back.

Action so far has been very muted by the Bank concern. The events so far on my part is

a) End Sept/Begining of Oct:Initial contact made to bank for statements going back6 years.

b) 14 Oct - Recieved Letter from Bank acknowledging the request.

c) 26 Oct - Contacted bank, was informed that this would take 4 -5 weeks to process.

d) 25 Nov - Contacted Bank again, was again informed that I should have the statements within one week.

f)Today 8th Dec - Contacted the Complaint Dept, who has informed me that they will investigate and that I should have the requested statements with 5 -7 working working days.

Question to the floor is there anything else that I can be doing whilst waiting for the bank to get they act together?

[cheddar]

Yes you can send them a letter before action and then if they still are trying to fob you off take them to court. It sounds to me like they have had ample time to help you, however I don't know what letters you have been sending so be cautious.

 

Please click on the FAQs link in my signature and read around the self help material in that section of the site, take your time to understand the process and laws surrounding this, start a thread in your banks forum and keep us updated.

 

Thanks.

[Deller]

Hi and welcome to the site,

 

You've definately taken the first step into claiming back what's rightfully yours.

 

Spend time reading the FAQ's and the Step by Step guide as this will stop you making mistakes along the way. Use the letters and spreadsheets in the Templates Library as these have all been tried and tested in successful claims. Read as many threads as you can especially ones that relate to your bank. This is a SELF HELP site and won’t do the work involved for you. However, everything you need is on here somewhere.

 

Don't be afraid to ask any questions, no matter how stupid they may seem, but please remember that any advice that you receive is normally based on experience only and that you should seek expert advice if required.

 

Once you start the process of your claim remember to open a thread in the relative bank forum, this will enable you, and others helping you, to keep track of your claim.

 

All the best in your claim!!

 

 

Useful links to help with your claim

 

FAQ’s

http://www.consumeractiongroup.c o.uk/forum/faqs-please-read-these/

 

Letter Templates

http://www.consumeractiongroup.c o.uk/forum/bank-templates-library/

 

Interest Spreadsheet

http://www.consumeractiongroup.c o.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

 

Court N1 form

http://www.consumeractiongroup.c o.uk/forum/bank-templates-library/681-4-particulars-claim-n1.html

 

Mcol Particulars of Claim

http://www.consumeractiongroup.c o.uk/forum/bank-templates-library/34887-5-money-claim-line.html

[Whistler128]

With regards to Cheddar's response, the only letter I have recieved from Abbey was asking permission to withdraw £10.00 from my account to provide me with bank statements for the last 6 years. As I stated previously it was a verbal request I had made. The letter from Abbey confirmed my request, however nearly 2 months later i am still waiting for those statements.