PPI Allay Claims....Letter Before Claim

[FIONA4]

Over 12 months ago I received an email from Allay saying that my 'PPI claim against Lloyds Bank had been successful' and that I owed Allay £802.  I found this somewhat strange as I can't recall ever engaging Allay to pursue PPI on my behalf. 

 

a cheque duly arrived from Lloyds in respect of PPI reimbursement and I ignored further persistent emails from Allay asking for their payment.  A few weeks ago I received an email from AJJB Law who claim to act on behalf of Allay. 

 

AJJB law have issued me with a 'Letter Before Claim' and are threatening Court Action. 

I have not contacted them or Allay. 

What should I do? 

Can anyone offer any advice? 

I don't want a CCJ on my credit file but I also don't want to pay out £802 to a company that I have no recollection of ever engaging with.  

Edited August 24, 2021 by dx100uk
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[FIONA4]

I do not believe that I have. 

 

I've just searched 'Allay' on my emails and can see an old email from 2019 saying this: 

"We are unable to complete your PPI check as the Letter of Authority we hold on file is invalid.

 

What you need to do:
To get your claim back on track, please follow the link below to update your details and provide an electronic signature:"

It also has a link. 

 

I don't believe that I would have clicked on it. 

Edited August 24, 2021 by dx100uk
spacing

[FIONA4]

I do not recall ever having used any company to reclaim any PPI and I'm am unsure how they hold my details.  

 

I haven't actually received a LOC in the post, merely an email from AJJB Law statement that they had sent a LOC and that I should not ignore it.  That email was received today.  I am worried that they might have sent it to an old address (I moved house four years ago) but I am wary about contacting them and offering my current address.  Can they obtain a Court Judgement by default if the LOC goes to my old address and I don't receive it? 

[FIONA4]

Ok, so in this afternoon's post I have received the 'Letter Before Claim' from AJJB Law.  The letter is dated 17 Aug.  They do in fact have my correct address which is a relief.  

 

Within the letter it gives me various options.  Presumably I need to tick 'Box D' indicating that I dispute the debt, giving the reason that 'I did not give authority to Allay to act on my behalf'?

 

Box I also allows me to request more information or documents regarding the debt.  Do I simply ask for a copy of the authorisation that Allay hold from me?  Is there anything else that I should be asking for? 

 

Finally, there is an income and expenditure sheet at the back.  Should I provide this information at this point?  Thanks for your help with this worrying matter, it is appreciated. 

[FIONA4]

Thank you cjcregg for the advice.

 

Allay, through their 'solicitor' AJJB Law, have sent me a Letter Before Claim.   I was under the impression that this means that Court Action will follow.   Is that not the case?  

 

Thank you for providing me the details of my defence.  I suspected that they will try and claim that I 'signed' something electronically (I didn't!).  It will be interesting to see what 'authority' I gave them as I found an email (in my junk folder) from them dated 19 Aug 2019 stating this:

 

Dear Ms xxxxx,
We are unable to complete your PPI check as the Letter of Authority we hold on file is invalid.
What you need to do:
To get your claim back on track, please follow the link below to update your details and provide an electronic signature:
loa.allay.co.uk/3D406EA9-70E7-4C16-80ED-D70C84F4E29 

The deadline for PPI claims is 29 August 2019. If this is missed by you failing to respond or provide information to us, we will not be liable for any loss.
Kind regards,
The Allay Team

 

Finally, is it worth approaching Lloyds Bank and asking them what authority they have on file from myself, authorising Allay to claim PPI on my behalf? 

[FIONA4]

Thank you once again.  Very interesting and hopefully useful to learn about the distance selling aspect. 

 

Yes, I'm confident that what I have received is a Letter of Claim (see attached photos) and it does include an income and expenditure form for me to complete (I haven't done so). 

 

I have drafted my reply today using the generic form on this site, rather than the form they've sent me (although both are similar).  I've ticked boxes D and I and have attached a photo of my response.  Please let me know if there is anything further I should add.  Thank you for your kind help with this matter. 

Edited September 2, 2021 by dx100uk
upload links removed.

[FIONA4]

37 minutes ago, dx100uk said:

please read upload and use one mass PDF only,

file hosting site contain virus links. and we need everything on one file only.

 

 

if you hit letter of claim.

from post 2 you'll see a pdf on each page

download and use that.

do NOT use the form they sent you in the PAPLOC pack

Thanks dx100uk.  I did follow your advice and used the link to the 'letter of claim' and used the PDF form in the PAPLOC pack, rather that the form Allay sent.  

 

Apologies for the links to my photos...yoyr comments are noted and I will use one PDF in future.  Thank you. 

[FIONA4]

Thank you crgregg.  Neither Allay, nor their 'solicitor',  have informed me of the platform I allegedly used to access their services.  The archived website you've highlighted doesn't ring any bells and I'm always sceptical of such services, therefore I doubt I would have clicked through them. 

 

I definitely haven't received any copy of agreement, nor given details of the cancellation procedure, so I guess my defence will focus strongly on that point.  I'm fascinated as to where they got my details though (name, address and email).  

 

I will keep this post updated if or when I get a response from Allay/AJJB Law. 

 

Thanks for your help.