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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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CURRYS: Bad service and damage to wall.


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I am very upset about the service I have received from Curry's. During a house move to a newly refurbished house I damaged my television. My Insurance company  (Churchill) provided me a voucher for £599 to purchase a new television from Currys. On the 2nd of June, I purchased a Sony KE48A9BU, a tv mount - Sanstrom 18 and a tv wall installation costing £1628, from Curry's in Hereford. The staff were very helpful and advised me on my purchase. The installation of the wall mount and tv was arranged in store for Tuesday 8th June. !!!!

 

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  • On the 2nd of June, I purchased a Sony KE48A9BU, a tv mount - Sanstrom 18 and a tv wall installation costing £1628, from Curry's. The staff were very helpful and advised me on my purchase.

 

  • The installation of the wall mount and tv was arranged in store for The 8th June - the man cancelled on the day. The next appointment was arranged for 11th June - also got cancelled on the day.  next appointment was arranged, I don't remember when that was, this time two men did arrive but when they did they didn't know how to install a sanstrom tv wall mount. They watched a couple of video's on youtube and had a go!

 

  • The mount didn't work properly, in that it didn't move up and down, which it is supposed to do. I then drove back to the store in Hereford (please bear in mind that it takes me an hour each way to drive from my address to Curry's in Hereford). The wait in the shop was extensive and the time it took to sort out my order and discuss the problem was over an hour. The conclusion was to send out someone more qualified to resolve the problem.

 

  • An appointment was arranged for someone to arrive on the 21st of June. When he arrived he looked at the installation and proclaimed that I had been sold the wrong tv mount as my television wasn't heavy enough for this mount. I then went back in store!!!! Had another long wait and another long discussion which concluded in having to order the correct Sandstrom tv mount which would suit the weight of my television! I

 

  • then waited for the store to get back to me, a couple of weeks went by and as I hadn't heard from them I then drove back to the store!!! Waited etc to be served, it turned out they had mislaid my details and was therefore unable to contact me. I then arranged for another installer to fit the new mount, which is somewhat smaller.

 

All in all I have lost 5 days income to get this tv installed! This doesn’t include the amount of time, petrol money and stress caused by driving backwards and forwards, speaking to customer services in store and on the telephone. The total amount of time this has cost me has superseded the cost of the television and wall mount as its more than a few multiples of this! The damage to my newly painted wall and the television is not straight. 

 

Edited by BankFodder
Paragraphs added for ease of reading. HB
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