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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Yodel Problem **RESOLVED** with refund and compo !!


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Good morning

I  recently  decided to  purchase 2 items from George ( ASDA ) Online, thought be easier and quicker then me going to the store!

I chose yesterday for delivery, am sure it was for a time slot but anyhow, I got email from Yodel stating the items ( 2 school jumpers and a paddling pool, cost £30 altogether ) would be delivered between half past 6 and half past  8 ( pm)

 

I waited and waited and nothing, I then checked my emails to find they had been delivered at 7.30pm but not to me, it has my address on it but I have searched my drive, garden and no  card through door, nothing.

 

I rang the Asda free phone number, logged the complaint, been told I should hear back  within 24/48 hours.

 I am also going to go to my local Asda today to chase it up!

 

 The trouble is there is another street  with the same name and very similar post code to me and nearly everyone goes   there! am sure the items had be signed for as well, am not impressed.

 

First time done this and prob be the last!

 

, is there anything else I can do, seems Yodel customer services are not open today nor is web chat available!

 

Thank you

 Sandy

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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hi Ethel, 

as I was in all the time with windows open etc I would have seen the van, but no one turned up and no card wa sput through my door

 

Sandy x

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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hi Slick, the email said it had been delivered to my address!

The other address is in Sandiacre and I am  on border Toton and Long Eaton!  Erewash council  etc but Nottinghamshire  post code!

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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thank you slick,

I got home yesterday to find one parcel thrown over my fence and a  card put through my door! Nothing about the  pool!

 I will see if I can get someone to take me to the other address as it is bit far too walk, lol

 

 

Sandy

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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To say sorry for the problem with your delivery we refunded your delivery charge of £4.50.

This will be with you within 3 to 5 working days.

We will work hard to ensure this does not happen again

What I got from George! was told it is still being investigated and will hear from them asap

 

Sandy

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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UPDATE

 

After a lot of stress and numerous calls/emails etc  I have been give a full refund and a £5  e-voucher!

It took a lot of work and stress, George.com rang me   to say sorry, my parcel was somewhere in the warehouse! this was Wednesday I think and it would be out for delivery asap, I refused and said no I asked for a delivery day and paid extra for it, plus where are the school jumpers! The said they had been delivered and put over a fence! 

I did have a card put through my door but have not found this parcel  and asked several neighbours, my gate is bolted as well, I was told also they are supposed to either leave a parcel with a neighbour or take it back!

I asked for a refund and they said ok order is cancelled , next morning I get an email to say my parcel was out for delivery!

I had contact them again to ask why and said   I do not want it, all was told is refuse delivery! when asked why it was coming the reply was  it was  already on the van!

 

The email stated delivery between 12 and 2pm, it arrived at 3.30pm, box was damaged and delivered in a car, I refused delivery and explained to the driver why, she said it was awful               how they had treated me, she is employed by Yodel!

 

Anyhow, I have checked my bank account and the refund is now in, I will not use the delivery service again, just click and collect!

Thanks for the help and sorry this is so long

 

Sandy xx

 

 

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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  • slick132 changed the title to Yodel Problem **RESOLVED** with refund and compo !!

tyvm

 made a donation as well to this group xx :)

  • Thanks 1

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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yw, can anyone tell me if it has been received please 

  • Thanks 1

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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Thanks Slick

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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brill, ty x

R.I.P my beautiful grey ghost, gone but never forgotten, taken so suddenly, 04/07/2004 ~ ~ 02/03/2017

Gone but never forgotten,Little Miss Sunshine, Alisha Marie. 15/12/2005 ~ ~ 13/02/2006

Our  beloved Dalmatian Jazz,  gone to join Wal at Rainbow Bridge, hope you are now pain free .  20/9/2005 ~ ~ 24/3/2019

 

 

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