Packlink have Denied my Claim for Lack of evidence. All pictures i had were sent.

[BankFodder]

What do the parcel contained? Were these items correctly declared when you arranged the delivery? Was the value correctly declared?

Did you buy the so-called insurance?

[BankFodder]

You are talking about two parcels but now you are referring to a single dinnerplate.

He also said that you are out of pocket by £43 but you are now saying that the standard insurance of £25 was adequate.

This is all a bit confusing

[BankFodder]

1 hour ago, Woodside2 said:

The Parcel contained a single dinner Plate w

so what you mean is that "each" parcel contained a single dinner plate.

Thank you that clarifies things.

As you been advised by my site team colleague, please make sure that you read around a substantial number of the Hermes stories on the sub- forum. You will get to understand the principles and also the similarities and approach from Hermes.

Of course Hermes is being abusive of the system because they exploit a taxpayer funded under resourced justice system simply to put their customers into a kind of triage where only the most persistent finally get through to the end which is almost always – mediation – and then will manage to get their money or most of their money.

Hermes are abusive of this system and of course they are actually going to spend more money than the value of your damaged items trying to smash you down. Because their attempts to crush you are effectively subsidised by the taxpayer, they don't really care.

Make sure you understand what they will say about the prohibited items list because your plates are made of china or porcelain and will be prohibited items, according to Hermes. On the other hand, they were correctly declared and they were accepted for delivery.
The values were correctly declared – and once again after you have completed your reading, you will understand the significance of this.

Hermes will also try to say that you didn't have a contract with them and you should sue packlink – who conveniently – are based in Spain outside the jurisdiction. They were say that you are attacking the wrong people.

Once again, when you have completed your reading you will understand the standard reply to this. Once again you will discover that this is Hermes being abusive of the system and misleading their customers as to what their rights are.

Make a formal complaint to Hermes. Tell them that they are responsible. Don't give them a deadline, but wait a reasonable time – 10 to 14 days – after which you will send them a letter of claim if they haven't put their hands up by then or if you have had no response. By that time, you will have done enough reading to understand the way it goes but we will advise you and support you all the way.

 

Come back here when you have been knocked back by Hermes and we will take you through the next step

 

[BankFodder]

I suggest that you prepare a letter of claim to send to Hermes. Reply to pack link that to expect you to provide pictures of packaging before it was sent is absurd. Furthermore, they are quite wrong that the parcel was overweight. It was not – you are very careful about this.

You don't understand why they are sidestepping the main issue which is the contents of the parcel were broken and you have now lost patience and you have sent a letter of claim to Hermes and you are copying them (packlink) into the letter of claim.

Send them a copy of the letter of claim.

Post up a proposed letter of claim here so we can have a look.

[BankFodder]

I've made an edit to the letter above – please check it. However what you have proposed is not a letter of claim because it doesn't threaten legal proceedings within 14 days against Hermes if they failed to reimburse you.

[BankFodder]

Don't forget that your letter of claim is addressed to Hermes because it is they who you are proposing to sue. You are simply copying packlink in

[BankFodder]

Well really as its address to Hermes, you should be saying I will commence legal proceedings against you within 14 days…. You are copying this to packlink. It's not addressed to them

[BankFodder]

You are confusing me now.

Who are you intending to sue – Hermes, of course. That means that you have to warn them that you are going to sue them. You don't write a letter to a different company and say by the way I'm going to sue Hermes.
But as you are dealing with packaging, write your letter of claim to Hermes and send a copy to packing. Let packing know that you are about to sue Hermes