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  1. Bit of Goodish news, Just had an email @BankFodder. Have attached it below. Jenny (Packlink eBay) 17 Jun 2021, 12:49 CEST Dear customer, We acknowledge your dispute of the underpayment charge of shipment ......., and we confirm with this e-mail that no charges will be applied to your account. For the future, we strongly suggest to send photographs of the parcel to certify the weight and dimensions of your package (using a ruler to certify the dimensions and a scale for the weight), or any other proof in your possession. Kind regards, Customer Service Advisor eBay Delivery powered by Packlink
  2. Ok I understand now. Thanks @BankFodder Sorry for the confusion. I will send the letter to Hermes and a Copy to PackLink.
  3. Really sorry @BankFodder do you mean i send a copy to Packlink or simply name them in the letter which I have done?
  4. I have added to the letter "I will commence Legal proccedings within 14 Days against Hermes if I have not been reimbursed within this timeframe. " Is that correct? Sorry i am not too good at legal things
  5. @BankFodder thanks for the edit. So can i simply add a paragraph advising that I will commence legal action if they do not reimburse me?
  6. @BankFodder I have used a Template from the Law Society Website. Is this adequate for my grievances ? 17th day of June, 2021 Hermes UK Capitol House, 1 Capitol Blvd, Morley, Leeds LS27 0WH Dear Sir/Madam, The undersigned hereby demands that you: To refund for damages to Parcel numbers H0067A0008651336 & H0067A0008528498 Plus Postage Costs (the "Action"). For your reference I have enclosed a copy of picture of the Damaged items and where possible the packaging they arrived in, which is NOT the packaging I used originally. I also have e-mails from PackLink refusing my claim for damages for various unsubstantiated reasons and impossible requests. If there is any weight discrepancy then it might have been caused by the fact that Hermes chose to repackage the items and may have used heavier materials. Please note that if I have to commence legal proceedings in order to require your performance of the Action, this letter will be tendered in court as evidence of your failure to attempt to resolve this matter. Further, you may be liable for any court costs, lawyer fees and damages, including punitive damages. You might want to contact a legal representative to discuss your legal rights and responsibilities. Yours sincerely, ___________________________ Dominic Heard
  7. @BankFodder Can you give me a little advice please? I have received an email today informing me that PackLink would like to charge me an extra £2.65 as they say the parcel (which was smashed to bits) was over the stated weight. I know that it Was NOT. Is there anything I can do? They are again asking for pictures of the package before it was sent !!
  8. Thanks for the reply @BankFodderI will follow this advice and come back to you when i have any further response from Hermes.
  9. Hi @BankFodder. If you would care to look at the original post from last night it details 2 Parcels and Contents and also the approx value . The value is the combined price of the 2 Parcels excluding postage. In my reply to you i stated the contents were a Dinner Plate. That was 1 in each of the parcels. And No i did not purchase extra insurance as the standard £25 would cover each parcel
  10. The Parcel contained a single dinner Plate which was automatically declared via ebay when purchasing the delivery label. The Value was also applied correctly and the level of "Insurance" given as standard was £25 which was adequate so no need to buy enhanced insurance. I have been sending similar items for years and never had breakages such as this. It only happened this week when i thought i would try Packlink. Lesson learnt is I will stick with my usual carrier. Hi dx, Thanks for the response. As I have said in my reply to BankFodder, I have been sending similar items for years with a different Carrier and never had service like this. Probably my own fault for trying a cheaper alternative (Packlink). Just very frustrating that my 2 parcels were delivered in completely different Packaging to what I had sent them in and they are denying everything. A Hermes Rep is calling me Monday as they are carrying out their own investigation, but i wont hold my breath for anything resembling the truth
  11. I sent 2 parcels this week via Packlink on Ebay which were delivered by Hermes. The problem is that both Packages had been re-packaged somewhere in the Parcel System and when they were both delivered to different recipients in the same postcoded area the items inside were smashed. I started a claim via the Packlink website today and sent Photos of the damaged items and in 1 claim i was able to send a picture of the packaging. The other recipient had already discarded his packaging so this was not available. I advised Packlink of this and they asked that i send photos of the Parcels before i had sent them!! I am not sure what I can do now?? I have been in contact with Hermes and they have said that they will start an investigation into what has happened but that the claim for the damaged items would have to be through Packlink. Am I at a dead end now or can i do anything else? I am approx £43 out of pocket + Postage costs. I know it is not a huge amount but as a private seller it matters.
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