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Hermes 'lost' my iPhone I sold to a buyer on eBay.


DJU
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Hi Guys! 

"Hermes lost my parcel worth £250"

 

I sold an iPhone to someone on eBay Tuesday 10/11/20 for £250, I dropped it off that evening to my local parcel locker. I received a tracking update the following day saying Hermes had collected the parcel from the locker. 

 

Since this there has been no further updates and I have an email from Hermes admitting they have lost my item and I should fill out a claim form.

 

I didn't take out any insurance it was just a standard delivery but I paid extra for it to be a signed delivery. 

 

So far we have reported the phone as stolen to the police and I am awaiting my Hermes claim form to be looked into but I know I am not going to get back more than £20 regardless. 

 

I have done a good few days of research on here and also on the Hermes Facebook group, but I would like some advice on my next steps please. 

 

Kind regards, Daniel 

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I used Hermes directly to send the package, I only filled out the claim form yesterday so will wait until 2 weeks time to progress.

 

This is all new to me but I am slowly learning the process and appreciate your help. 

 

Kind regards, Dan 

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The phone was reported as stolen with the police today (online form) so hopefully they will blacklist the phone. 

 

I did declare with Hermes that it was an iPhone and I did also declare it was £250 and that's exactly what I sold it for on eBay. 

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little update for you guys, have been in contact with Tesco mobile and they have blocked the phone for us. 

On 19/11/2020 at 20:58, DJU said:

How do I go about blacklisting the phone? I have tried to research this as I have the IMEI number but still none the wiser. 

 

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