David Lloyd Membership + Freeze - Understandably frustrated

[slick132]

Hi BS,

 

In post #1 you refer to the m/ship "........for now over 12 month period ........" and also,  "........ experience over past 2 years with DL has been shocking ........"

 

1. Can you confirm when the current m/ship started ?

 

2. Can you explain a bit more about the freeze due to surgery - like who needs surgery and are they talking about freezing the m/ship for the whole family ?

 

DL are not good about freezing and allowing you to use a freeze as part of their 3 month cancellation period. However, we maintain that their 3 month notice period is excessive.

 

So, before we offer suggestions for your best move can you confirm, do you want to maintain the m/ship to use after someone's surgery; or do you want to cancel the m/ship asap ?

[slick132]

Thanks DX - I missed that when skimming the posts so far .

 

I'd still like to know the actual m/ship start date before moving on.

[slick132]

Hi BS,

 

As I said, we always tell folk to ignore the 3 months DL (and Bannatynes) gyms require.

 

Write to DL by post offering just one month's fee (240.00 less the 80.00 they owe from March ) to cancel the m/ship. I suggest you simply say :-

 

Dear DL,

 

I refer to previous discussions about cancelling my family membership.

 

I hereby offer to pay one final month's fee of £240 less the credit owed from March 2020 of £80 when we were unable to access the gym.

 

I am unwilling to pay 3 months notice as this is not in line with the industry standard requirement, nor is it fair to me as a Consumer. 

 

Please provide bank account details and a reference number so |I can pay the £160 I am offering.

 

If you fail to accept this offer in writing within 14 days, or you demand any higher amount, I will pay you nothing.

 

I look forward to your written reply.

 

Yours sincerely,

 

Send by letter to the gym and get a free Certificate of Posting at the PO, to keep as proof of posting.

 

Keep us updated ............

[slick132]

BS, please confirm :-

 

1. Dates and amounts paid by DD since the gym reopened.

 

2. Date you cancelled the DD mandate.

[slick132]

Hi BS,

 

I think the actual amounts are not so important - you can decide what to include in the letter based on your calculations.

 

The important matter is your desire to cancel without paying the 3 months they will say you owe.

 

Use the letter I drafted and adapt it to reflect the figures you think apply. But get it off to them quickly by post because they'll start making demands now the DD mandate has been cancelled.

[slick132]

You'll offer them a month's fee, less whatever adjustment you think is appropriate.

 

But they're usually too greedy to accept what you're offering, so they'll end up with nothing.

[slick132]

Hi BS,

 

It really doesn't matter what you've been told by gym staff. They'll say anything to keep you signed up and to keep your money coming in.

 

Send a version of my draft above. Keep it as simple as my version and don't worry about the finer details, like dates and actual amounts.

 

Get it send by post and keep the free Certificate of Posting from the PO.

[slick132]

The offer of a final payment is for the notice period that you failed to give but, as I said before, I doubt they'll accept the offer.

[slick132]

Hi BS,

 

You're overthinking this. We've been dealing with gyms and their admin Co's for many years and have helped members avoid paying many £1,000's in gym and admin fees.

 

Put your suggestion for the draft here so we can check it first, but it's important that you send them your "offer" now.

 

You have already put them on clear notice of your intent to cancel or leave when you cancelled the DD mandate. You don't need to worry that sending the letter now will re-start the leaving process.