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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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VCS ANPR PCN LBA Now claimform - Overstay of the 1hrs? - St Mary's Gate Retail Park, Sheffield


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37 minutes ago, HelloDave said:

7 Who is the parking company?

VCS (From memory the NKT was sent from a different company)

 

Does the name "Excel" ring a bell?

 

I ask as both Excel & VCS are run by the same owner, and the thicko has previous for mixing them up when he sends out his demands, which of course is good news for you.

 

Normally we say never to correspond with the fleecers, apart from sticking two fingers up to them at the LBC stage.  However, methinks on this one occasion it might be worth sending them a polite letter saying you have mislaid the NTK and could they resend it.  If it really is Excel rather than VCS then you'd be home & dry.  Hang on though and see what other Caggers say this evening.   

We could do with some help from you.

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  • FTMDave changed the title to VCS LBA - St Mary's Gate Retail Park, Sheffield

An LBA/LBC is a formal notice of intention to start legal action and you need to reply.  If you don't, VCS's MO is to begin legal action, hoping for a default judgement or that the motorist will be terrified of the idea of court and will just cough up.

 

In the past a snotty letter showing VCS would have a fight on their hands in court has often had them scurrying back under their stone (not always, they seem to go through particularly litigious phases). 

 

The problem is knowing what to write, as the original NTK has been chucked.  Can you remember what the fleecers reckoned you'd done wrong?

 

Normally we would never recommend communicating with them (save for the snotty letter) but I'm thinking that if you phoned them this afternoon, all polite & apologetic, saying it was three years ago. and asked for a copy of the NTK, they might well cooperate thinking they're going to be paid.

 

You could SAR them, but that would take time.

 

Hold fire till this afternoon though and see what others have to say who have had years of dealings with this vile company.  

 

 

We could do with some help from you.

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Daft question, but this is St Mary's Gate, Sheffield, isn't it?  I just assumed it was then saw there are other car parks with the same name elsewhere in the country!

 

Anyway, I've just had a read through old threads here regarding St Mary's Gate, Sheffield and yes, it's a one-hour parking limit.  Once the immediate problem of the LBA has been dealt with, do some digging and try to find out how long was stated in the original planning permission.  I bet it wasn't one hour.  Councils typically give three hours.

 

On the other threads one motorist - who beat VCS in court - mentioned the signs not being illuminated at night.

 

A recurring point is that VCS don't bother to send out their rubbish in time to create keeper liability, so once we get to see the NTK that'll probably be another string to your bow.

 

Can I ask why you went there in the evening?  I ask as the motorist above went to the theatre, and it's damn obvious that a theatre or cinema performance takes more than one hour!

 

Anyway, wait till say 3pm this afternoon to see if others disagree, then ring them.  Don't out yourself as the driver, just say you've got this letter and you can't remember anything about it after three years and can they send a copy of the PCN. 

 

 

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We could do with some help from you.

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  • 2 weeks later...

The thread dx has put up a link to is the one I mentioned in post 6, the motorist was there in the evening and she saw VCS off in court.

 

At the moment you're on VCS's list of motorists who have received an LBC, you need to show them that they would have a fight on if they were stupid enough to take you to court.  Wait for EB to come on and okay a snotty letter, but I would suggest something like the below, addressed to Simon Renshaw-Smith at VCS's address

 

Dear Simple Simon,

 

cheers for your Letter Before Claim which I had a good chuckle at.

 

Your NTK is out of time and anyway no-one can read your silly signs in the dark as you're too tight to stick 50p in the meter.

 

Remember your hammering in court on 21 February last year?  If you want another thrashing then fine, go for it, I shall enjoy seeing you off, getting costs for unreasonable behaviour under CPR 27.14(2)(g) and spending the cash on a nice post-lockdown holiday while laughing at you.

 

 

 

We could do with some help from you.

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Right then -

 

 

Dear Simple Simon,

 

cheers for your Letter Before Claim which I had a good chuckle at.

 

Your NTK is out of time and anyway no-one can read your silly signs in the dark as you're too tight to stick 50p in the meter.

 

Remember your hammering in court on 21 February last year?  If you want another thrashing then fine, go for it, I shall enjoy seeing you off, getting costs for unreasonable behaviour under CPR 27.14(2)(g) and spending the cash on a nice post-lockdown holiday while laughing at you the whole time.

 

When you have licked your sore bits I may well then sue you for breach of the DPA/GDPR.  Remember VCS v Phillip, Liverpool CC December 2016?

 

 

- send it off by normal post tomorrow from the post office and get a free Certificate of Posting.

 

The reason we say not to use e-mail is because the PPC can then send you court documents at one minute to the deadline and catch you out.  With snail mail they can't do this.

 

There are no guarantees of course, but letting Simon know he'd have a battle on his hands in court has often had him squirming back under his stone.

 

However, best to plan for the worst-case scenario and this does eventually get to court.  Is the car park local to you?  If so, it would be great to get photos of the carp signage in the dark. 

 

Also look up the planning permission that the council gave for the car park, it is highly unlikely to be for only one hour.

 

BTW, is the restaurant part of the retail park?  It would be ludicrous to give a limit of one hour for people eating in a restaurant. 

We could do with some help from you.

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  • dx100uk changed the title to VCS LBA Now claimform - St Mary's Gate Retail Park, Sheffield
  • dx100uk changed the title to VCS ANPR PCN LBA Now claimform - Overstay of the 1hrs? - St Mary's Gate Retail Park, Sheffield
  • 2 months later...

Well done the judge here.  He or she is obviously aware of Simon's roboclaims.

 

Yes, your deadline must be a typo.  You need to write to the court and point this out.  Refer to the case number and the judge, if the judge is named.

We could do with some help from you.

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